Deficiency Index

West Hills Health and Rehab

Knoxville, Tennessee · CCN 445501

17 surveys since 2012, 5 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
39
Surveys
17
Harm or worse
5
Immediate jeopardy
2
The record, 2012–2024
’12’15’20’24
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file14/17

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
194
Ownership
Non profit - Corporation
Chain
Independent
County
Knox
Medicare-certified since
2011

CMS ratings

Overall
3
Health inspection
4
Staffing
1
Quality measures
2

CMS’s own Five-Star ratings.

Compared with similar facilities

Not shown for this facility: too few citations in window (n=9, floor 20).

Last survey on record

Nov 15, 2024

724 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.413.92
Registered-nurse hours per resident day0.40—
Annual nurse turnover77.0%49.6%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG220.0%H—I—
No harm, potential for more than minimalD880.0%E—F—
No harm, potential for minimalA—B—C—
CMS’s current file: 10 of the 39 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8802×

    Provide and implement an infection prevention and control program.

  • F6411×

    Ensure each resident receives an accurate assessment.

  • F6451×

    PASARR screening for Mental disorders or Intellectual Disabilities

  • F6561×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F6581×

    Ensure services provided by the nursing facility meet professional standards of quality.

In the surveyor’s words

From the most serious findings on record at West Hills Health and Rehab, in the surveyor’s own words.

  • No harm, potential for more than minimal, isolatedF641Nov 15, 2024

    Based on review of facility policy, medical record review and interviews, the facility failed to provide post dialysis interventions for 1 resident (Resident #151) of 1 residents reviewed for dialysis. The findings include: Review of the facility policy, Dialysis, Residents, Coordination of Care and Post-Care, dated 3/13/2015, revealed All nursing personnel will be responsible for providing safe, accurate, appropriate dialysis care with a general coordination between outside agencies that provide dialysis, post care assessment and interventions to improve resident outcomes .A. General Guidelines 1. […]

  • No harm, potential for more than minimal, isolatedF645Nov 15, 2024

    Based on medical record review and interview, the facility failed to resubmit a timely Level I (one) Preadmission Screening and Resident Review (PASRR) for 3 residents (Resident #29, #47 and #54) of 5 residents reviewed for PASRR. The findings include: Review of the medical record revealed Resident #29 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including Metabolic Encephalopathy, COVID-19, Major Depressive Disorder, Anxiety Disorder, and Adult Failure to Thrive. Review of Resident # 29's comprehensive care plan dated 7/25/2024, revealed .The resident uses Antianxiety Medication .The resident has a mood problem .The resident has depression . Interventions were in place and implemented. […]

  • No harm, potential for more than minimal, isolatedF695Nov 15, 2024

    Based on medical record review, observation and interview, the facility failed to obtain physician orders for oxygen for 1 resident (Resident #301) of 3 residents reviewed for oxygen therapy. The findings include: Review of the medical record revealed Resident #301 was admitted to the facility on [DATE] with diagnoses including Dementia, Age Related Physical Disability and COVID-19. Review of Nursing Skilled Evaluation documentation for Resident #301 dated, 11/9/2024, 11/10/2024, 11/11/2024, 11/12/2024 and 11/14/2024, indicated the resident was utilizing oxygen at 2 liters [per minute] via nasal cannula [NC-an oxygen delivery device placed in the nose]. During an observation on 11/12/2024 at 11:00 AM, Resident #301 was resting quietly in bed alert and pleasant. […]

  • No harm, potential for more than minimal, isolatedF755Nov 15, 2024

    Based on review of facility policy, medical record review, pharmacy delivery reports, observation and interviews, the facility failed to accurately transcribe a physician's order for 1 resident (Resident #51) of 7 residents reviewed for medication administration. The findings include: Review of the facility's policy titled, Medication and Treatment Orders, revised 7/2016, revealed .Drug and biological orders must be recorded in the medical record . Review of the medical record revealed Resident #51 was admitted to the facility on [DATE], with diagnoses including Dysphagia (difficulty swallowing) following Cerebral Infarction (Stroke), Atrial Fibrillation, Hypertension, Heart Failure, and Depression. […]

  • No harm, potential for more than minimal, isolatedF880Nov 15, 2024

    Based on review of facility policy, medical record review, observation and interviews, the facility failed to ensure infection control practices were observed during medication administration for 1 resident (Resident #1) of 7 residents observed for medication administration and failed to ensure enhanced barrier precautions (EBP) were implemented for 1 resident (Resident # 45) of 17 residents reviewed for EBP. The findings include: Review of the facility policy titled, Administering Medications, revised 4/2019, revealed .Staff follows established facility infection control procedures ( .handwashing .) for the administration of medications . […]

Read 23 findings in full →The most serious and the most recent: 23 of 39 on record.

Every survey on record

FindingsAt actual harm or above

  • Nov 15, 2024Standard5 findings
  • Feb 2, 2022Standard1 finding
  • Mar 25, 2021Complaint3 findings
  • Sep 8, 2020Complaint1 finding
  • Aug 24, 2020Infection control1 finding
  • Nov 26, 2019Complaint1 finding
  • Mar 20, 2019Standard and complaint4 findings · 2 harm
  • Nov 29, 2018Complaint1 finding
Show the 9 earlier surveys
  • Mar 28, 2018Standard and complaint4 findings
  • Jul 18, 2017Complaint1 finding
  • Feb 23, 2017Standard3 findings
  • Dec 15, 2016Complaint4 findings
  • Feb 10, 2016Standard2 findings
  • Jan 22, 2015Standard1 finding
  • Dec 11, 2013—1 finding
  • Jul 5, 2012—3 findings
  • May 18, 2012—3 findings · 3 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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