Waterview Nursing Care Center

In the surveyor’s words

From the most serious findings on record at Waterview Nursing Care Center, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF725Dec 9, 2024

  Based on record review and interviews conducted during the Recertification Survey from 12/02/2024 to 12/09/2024 , the facility did not ensure sufficient nursing staff were available to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. Specifically, the facility reported short staffing on weekends confirmed by a review of the Daily Staffing and the Payroll Based Journal Staffing Data Report. The findings include but are not limited to: The facility policy titled Staffing Guidelines reviewed 9/2024 stated that the facility will promote resident quality care and safety by ensuring adequate and competent staffing levels are based on the Facility Assessment. […]

• No harm, potential for more than minimal, widespreadF812Dec 30, 2022

  Based on observations, record review, and interviews conducted during the Recertification survey, the facility did not ensure safe food storage and handling was practiced to prevent food-borne illness and the facility did not to meet professional food service standards. This was evident during review of the kitchen. Specifically, there were 8 expired packages of 12-ounce chicken breast nuggets observed in the kitchen freezer. The findings are: The facility policy titled Dating and Labeling Policy last revised [DATE] documented Discard all foods that expire immediately. […]

• No harm, potential for more than minimal, patternF609May 8, 2026

  Based on interviews and record review, the facility did not ensure all alleged violations involving abuse were reported immediately to the New York State Department of Health no later than 2 hours after the alleged occurrence. This was evident for three (3) (Resident #138, Resident #188 and Resident #108) of four (4) residents reviewed for Abuse out of 37 total sampled residents. Specifically, Resident #138 had an allegation of sexual abuse, Resident #188 had an unwitnessed fall, and Resident #108 had an injury of unknown origin; these allegations were not reported to the Department of Health within a timely manner. […]

• No harm, potential for more than minimal, patternF657May 8, 2026

  Based on record review and interviews, the facility failed to ensure that residents' comprehensive care plans were reviewed and revised by the interdisciplinary team periodically and after each comprehensive and quarterly review assessment. This was evident for four (4) residents (Residents #19,11, and 44) out of 38 total sampled residents. Specifically, 1) Resident #19's Vision, Pressure Ulcer Risk, potential for skin breakdown and Behavioral Symptoms care plans were not reviewed and revised after each assessment, 2) Resident #11's Cognition and Falls care plans were not reviewed and revised after each assessment, and 3) Resident #44's Vision's quarterly care plan was not reviewed and revised after each assessment.The findings are: The facility's policy and procedure titled, Care Plans… […]

• No harm, potential for more than minimal, patternF584Dec 9, 2024

  Based on observations and staff interviews during the Recertification survey from 12/02/2024 to 12/09/2024, the facility did not ensure that the residents' environment was maintained in a safe, sanitary, and comfortable manner. Specifically multiple observations were made of resident room walls with mismatched paint patches, discolored blinds, worn window treatments, torn wall paper, damage furniture and dirty, dusty areas. This was observed during the Environment task and was evident on 4 (1 North, 1 East, 2nd floor and 1 West) of 5 units. […]