Vivo Healthcare Normandy

In the surveyor’s words

From the most serious findings on record at Vivo Healthcare Normandy, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Dec 18, 2025

  Based on kitchen food service observations, staff interviews, and a review of facility policies and procedures, the facility failed to follow proper food safety sanitation standards and food handling practices to prevent potential injury and the potential outbreak of foodborne illness to residents by failing to serve meals using dinnerware in clean and good condition. Food handling and sanitation are important in health care settings serving nursing home residents. Unsafe food handling practices represent a potential source of pathogen exposure that can compromise residents' well-being. This failure had the potential to affect all residents who consumed food from the facility's kitchen. The findings include: A follow-up tour of the kitchen was conducted on 12/16/2025 at 11:00 a.m. […]

• No harm, potential for more than minimal, widespreadF812Feb 3, 2022

  Based on the kitchen food service observations, nourishment room observations, staff interviews, facility document review and facility policy and procedure review, the facility failed to follow proper sanitation and food handling practices to prevent the outbreak of foodborne illness with the potential to affect all of the residents in the facility when the walk-in cooler, a reach-in cooler, juice dispensing equipment and nourishment rooms were not regularly cleaned, and the floors were not maintained. Dietary staff also failed to implement the proper procedures for hand hygiene, disposable glove use and proper sanitation practices by failing to change contaminated gloves and wash their hands between glove changes during the lunch meal service. […]

• No harm, potential for more than minimal, patternF804Dec 18, 2025

  Based on interviews, record review, and a review of facility policies and procedures, the facility failed to ensure food served was prepared by methods that conserved nutritive value and appearance by failing to follow standardized recipes to provide appetizing and appealing food in accordance with professional standards for food service. Residents at nutritional and hydration risk could be affected, potentially impacting their ability to heal, and possibly resulting in an overall health status decline. The findings include: During a follow-up tour of the kitchen on 12/16/2025 at 11:00 a.m., Employee V was observed as the cook on the tray line. […]

• No harm, potential for more than minimal, isolatedF656Dec 18, 2025

  Based on observations, interviews and record review, the facility failed to update comprehensive care plans to accurately reflect residents' current status related to intravenous access (Resident #30), skin condition (Resident #60), and Life Vest (Resident #139) for three of 22 residents reviewed for care plan development, implementation and revision. The findings include:1. During an observation on 12/16/2025 at 10:15 a.m., Resident #30 was observed with a Peripherally Inserted Central Catheter (PICC) line to his right upper inner arm. The area was observed to be clean and dry with a dressing dated 12/16/2025. During an interview on 12/16/2025 at 10:15 a.m., Resident #30 stated, They just changed the dressing this morning. […]

• No harm, potential for more than minimal, isolatedF677Dec 18, 2025

  Based on observations, interviews, record reviews and a review of facility policies and procedures, the facility failed to ensure adequate grooming for one resident (#116) who was unable to carry out activities of daily living (ADLs) independently, out of four residents reviewed for ADLs, from a total survey sample of 39 residents. Failure to provide assistance with ADLs can result in resident discomfort and negatively impact a resident's feelings of self-worth. The findings include: A review of the medical record revealed that Resident #116 was admitted to the facility on [DATE] with diagnoses including a need for assistance with personal care, Myasthenia Gravis without (acute) exacerbation, Encephalopathy and Seizures. […]