Deficiency Index

Vista Hills Health Care Center

El Paso, Texas · CCN 455493

52 surveys since 2010. The first finding at harm level was recorded in 2014.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
197
Surveys
52
Harm or worse
12
Immediate jeopardyall corrected before survey
9
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy9

Findings at the most serious level CMS records. All were recorded as past non-compliance — corrected before the survey.

Beyond CMS’s monthly file33/52

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
120
Ownership
For profit - Corporation
Chain
CREATIVE SOLUTIONS IN HEALTHCARE
County
El Paso
Medicare-certified since
1984

CMS ratings

Overall
1
Health inspection
2
Staffing
1
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 377 for-profit facilities of 100–127 beds in Texas.

Last survey on record

Jul 1, 2026

131 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.443.25
Registered-nurse hours per resident day0.30—
Annual nurse turnover95.8%54.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$40,465 across 1 penalty
Payment denials
1

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ11.4%K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD3852.1%E3142.5%F11.4%
No harm, potential for minimalA—B—C22.7%
CMS’s current file: 73 of the 197 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6567×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F7555×

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

  • F6904×

    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

  • F6934×

    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

  • F8124×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

In the surveyor’s words

From the most serious findings on record at Vista Hills Health Care Center, in the surveyor’s own words.

  • Immediate jeopardy, patternF908May 23, 2022

    Based on observation, interview, and record review revealed the facility failed to maintain all mechanical, electrical, and patient care equipment in safe operating condition for 6 of 6 exit door alarms on resident hall s, 1 of 1 gate alarm in enclosed area by A Hall which resulted in an elopement of 1 of 7 (Resident #1) residents identified at risk of elopement. The facility failed to maintain battery operated door alarms on exit doors in resident halls A, B, C, D, E, and F according to manufacturer's specifications, to prevent accidents, for Resident #1 who had a history of wandering and was at risk for elopement. […]

  • Immediate jeopardy, isolatedF689Oct 31, 2025

    Based on observation, interview, and record review the facility failed to ensure each resident receives adequate supervision and assistance devices to prevent accidents for 1 (Resident #1) of 3 residents reviewed for repositioning.The facility failed to ensure adequate supervision and safe handling techniques were provided during routine repositioning to prevent injury for Resident #1 who sustained a spiral fracture of the distal right femur while being repositioned in bed by a CNA C.This failure could place residents at risk for injuries.The noncompliance was identified as PNC-IJ. […]

  • Immediate jeopardy, isolatedF689May 23, 2022

    Based on observation , interview, and record review the facility failed to ensure each resident receives adequate supervision and assistance devices to prevent accidents for 1 (Resident #1) of 7 residents reviewed for wandering. The facility failed to provide adequate supervision for Resident #1 who had a history of wandering and at risk of elopment. Resident #1 exited the facility on 05/15/22 at 11:25 PM, through an exit on A Hall and then exited the gated area at the side of facility that had a magnetic lock and keypad, into the front parking lot by a high traffic street. Resident #1 sustained a large laceration to forehead that required 20 sutures and dense fracture of C1 and C2 (fractures of neck region of spinal column). Resident #1 fell down and sustained injuries. […]

  • No harm, potential for more than minimal, widespreadF727Apr 30, 2026

    Based on interviews, observation, and record review, the facility failed to designate a registered nurse to serve as the director of nursing on a full-time basis. The facility failed to ensure they employed a full time or interim DON from 03/04/2026 through 03/17/2026, and 04/01/2026 to 04/19/2026. This failure could place all residents at risk of not receiving necessary care and services.Findings included:Record review of DON E's timesheet, with no date, revealed his last day working was 03/03/2026. Record review of Job Offer letter dated 03/19/2026, noted a job offer was extended to DON F for the role of the Nursing Facility's DON with start date 03/18/2026. […]

  • No harm, potential for more than minimal, patternF695Feb 11, 2026

    Based on observations, interviews, and record review the facility failed to ensure that a resident who needed respiratory care was provided such care, consistent with professional standards of practice for 3 (Resident #33, Resident #43 and Resident #68) of 16 residents observed for oxygen management. The facility failed to clean the oxygen concentrator air filter for Resident # 33, and Resident # 43 while the oxygen was in use, concentrators was observed with air filters with dust, and lint collected on them on 02/09/2026.The facility failed to ensure Resident #68's dirty nasal cannula was replaced when it was observed on the floor on 02/09/26 and CNA F used a wipe to clean the nasal cannula.This failure could place residents on oxygen therapy at risk of receiving incorrect or inadequate… […]

Read 31 findings in full →The most serious and the most recent: 31 of 197 on record.

Every survey on record

FindingsAt actual harm or above

  • Aug 24, 2026Complaint1 finding
  • Jul 1, 2026Complaint1 finding
  • Apr 30, 2026Complaint2 findings
  • Feb 11, 2026Standard9 findings
  • Oct 31, 2025Complaint2 findings · 1 harm
  • Apr 24, 2025Complaint2 findings
  • Jan 14, 2025Complaint1 finding
  • Nov 21, 2024Standard10 findings
Show the 44 earlier surveys
  • Sep 17, 2024Complaint1 finding
  • Aug 2, 2024Complaint2 findings
  • Mar 29, 2024Complaint1 finding
  • Feb 15, 2024Complaint8 findings
  • Feb 2, 2024Complaint4 findings
  • Jan 5, 2024Complaint4 findings
  • Dec 20, 2023Complaint1 finding
  • Oct 19, 2023Complaint3 findings
  • Sep 21, 2023Standard12 findings
  • Sep 12, 2023Complaint3 findings
  • Aug 24, 2023Complaint4 findings
  • Jul 10, 2023Complaint3 findings
  • Jun 7, 2023Complaint1 finding
  • Apr 6, 2023Complaint1 finding
  • Jul 20, 2022Standard11 findings
  • May 23, 2022Complaint3 findings · 2 harm
  • Jan 27, 2022Complaint1 finding
  • Nov 22, 2021Complaint1 finding
  • Jan 29, 2021Standard3 findings
  • Jul 20, 2020Complaint2 findings
  • Sep 19, 2019Standard2 findings
  • Mar 29, 2019Complaint2 findings
  • Sep 20, 2018Standard9 findings
  • Jun 19, 2018Complaint2 findings
  • Nov 16, 2017Standard5 findings
  • Aug 22, 2017Complaint3 findings · 3 harm
  • Apr 12, 2017Complaint2 findings
  • Dec 16, 2016Complaint3 findings · 1 harm
  • Nov 17, 2016Standard6 findings
  • Dec 11, 2015Standard11 findings
  • Mar 16, 2015Complaint4 findings · 1 harm
  • Nov 10, 2014Standard and complaint14 findings · 3 harm
  • Oct 10, 2014Complaint1 finding
  • May 30, 2014Complaint3 findings · 1 harm
  • Nov 15, 2013—10 findings
  • Aug 14, 2013—1 finding
  • May 21, 2013—1 finding
  • Apr 9, 2013—1 finding
  • Nov 2, 2012—5 findings
  • Jul 25, 2012—1 finding
  • Oct 21, 2011—7 findings
  • Aug 1, 2011—1 finding
  • Dec 10, 2010—5 findings
  • Sep 3, 2010—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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