The Terraces at los Altos Health Facility

In the surveyor’s words

From the most serious findings on record at The Terraces at los Altos Health Facility, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Aug 1, 2025

  Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen when:There were whitish substances below the steamer and on a metal cart in front of the steamer; 2. There were whitish-grayish substances on a black cart in the dry storage area that was used to store utensils and food containers; 3. There were whitish substances on the edges of the food warmer cart in the dry storage area; 4. There were two open packs of brown grapes and one pack of raw broccoli that were unlabeled and undated in the walk-in refrigerator; 5. There were whitish substances on the outside surface of the ice machine; and, 6. […]

• No harm, potential for more than minimal, widespreadF700Apr 9, 2024

  Based on observation, interview, and record review, the facility failed to offer and/or attempt alternatives, explain risks and benefits, or obtain informed consent prior to the use of side rails in accordance with their bed rails (side rails, safety rails, and grab/assist bars) policy for 25 of 25 residents (137, 80, 16, 23, 179, 180, 181, 182, 14, 4, 138, 10, 18, 130, 11, 2, 12, 7, 6, 129, 131, 133, 136, 132, 30). These failures had the potential to place the residents at risk of entrapment and serious injury. […]

• No harm, potential for more than minimal, patternF640Aug 1, 2025

  Based on interview and record review, the facility failed to complete and transmit the discharge Minimum Data Set (MDS, an assessment tool) for four of seven residents (Residents 46, 76, 105, and 2) . Failure to complete and transmit MDS assessments had the potential to compromise the accuracy of the facility's quality measures (reports that reflect the facility's performance in certain care areas). This could negatively affect the facility's ability to identify areas for improvement and implement interventions accordingly.Findings: 1. Review of Resident 46's medical record indicated he was admitted on [DATE] and discharged on 4/26/25. […]

• No harm, potential for more than minimal, patternF880Aug 1, 2025

  Based on observation, interview, and record review, the facility failed to ensure infection control practices were implemented when:1. A nebulizer machine (device used to deliver medication in the form of a mist for inhalation) mask, chamber (part of the mask that holds the liquid medication), and tubing were stored inside the bedside drawer of resident 127 and the mask was touching the drawer surface;2. An inhaler chamber attachment (device that attaches to an inhaler to make it easier to breath the medication in) had a yellowish substance around the mouthpiece and was stored on top of resident 2's bedside table;3. Garbage and recycle bins were open and exposed while three Residents were eating lunch; 4. […]

• No harm, potential for more than minimal, patternF812Apr 9, 2024

  Based on observation, interview, and record review, the facilty failed to ensure sanitary conditions were maintained in the kitchen when: 1. Kitchen staff did not wear hair restraints while in the kitchen; 2. A red bucket was stored on the floor 3. A dietary aide picked up an item from floor and did not perform proper hand hygiene 4. Three of three ice machines had white residue or scale (the buildup of a white, chalk-like substance that forms where water collects or where water is dispensed) . These failures had the potential to cause food contamination and spread food-borne illness to residents who received their food from the kitchen. Findings: 1. […]