The Plaza at Richardson

In the surveyor’s words

From the most serious findings on record at The Plaza at Richardson, in the surveyor’s own words.

• Actual harm, isolatedF692Jan 12, 2022

  Based on observation, interview, and record review, the facility failed to ensure that residents maintained acceptable parameters of nutritional status, such as usual body weight or desirable body weight range, for one (Resident #17) of three residents reviewed for nutrition. The facility failed to have physician orders [MEDICAL RECORD OR PHYSICIAN ORDER] . Staff was providing enteral feeding at a rate of 30 ml per hour, which was a decrease from her previous feeding rate of 65 ml per hour. Resident #17 had a significant weight loss of 16.9% over a three-month period. Findings included: Review of Resident #17's face sheet on 1/10/22 revealed she was a [AGE] year-old female with an initial admitted [DATE] and re-admitted [DATE]. The resident's diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . […]

• No harm, potential for more than minimal, widespreadF812Jun 26, 2025

  Based on observations, interviews, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food safety in the facility's only kitchen. 1. The facility failed on 06/24/2025 to ensure the stand-by refrigerator opened food items were dated. 2. The facility failed to ensure the walk-in refrigerator food items were dated, labeled and securely stored. 3. The facility failed to ensure the walk-in freezer food items were dated and labeled. 4. The facility failed to ensure the dry storage food items were dated and labeled. 5. The facility failed to ensure that canned good food items were free of dents. 6. The facility failed to ensure that dishwashing protocol was followed. 7. […]

• No harm, potential for more than minimal, widespreadF925Jun 26, 2025

  Based on observation, interview, and record review, the facility failed to maintain an effective pest control program for two of the three hallways reviewed for pest control and the facility's only kitchen. The facility failed to ensure Hall 200 and 400 were free of gnat flies. The facility failed to ensure the facility's only kitchen was free of gnat flies. This failure could lead infestation of pests and compromise resident health Findings included: Observation on 06/24/2025 at 8:55AM upon entry to kitchen revealed the following: 2 gnats flying around the hand washing sink. Interview on 06/24/2025 at 9:48AM with the DM revealed that there had been a gnat issue in the kitchen. […]

• No harm, potential for more than minimal, widespreadF803Mar 23, 2023

  Based on observation, interview and record review the facility failed to ensure menus were followed for 10 of 10 residents (Resident #5, #17, #24 #27, #34, #42, #46, #43, #45, and #48) reviewed for menus meeting resident needs. 1. The facility failed to ensure the menu was followed and residents (Resident #5, #17, #24 #27, #34, #42, #46, #43, #45, and #48) were served pork sausage, scrambled eggs and waffles for breakfast instead of a choice of cereal, bacon, scrambled eggs and toast as indicated on the breakfast menu . 2. […]

• No harm, potential for more than minimal, widespreadF812Mar 23, 2023

  Based on observation, interview and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food safety in the facility's only (1 of 1) kitchen where all facility food was prepared. The facility failed to ensure food was dated and not expired in their kitchen. This failure could place residents at risk for food contamination and food-borne illness. Findings include: Observation on [DATE] at 9:22AM of the walk in refrigerator in the kitchen revealed 6 bags which contained 12 hamburger buns in each bag with no expiration date, 2 bags of honey wheat bread with no expiration date and 14 bags of hotdog buns with 12 hot dog buns in each bag with no expiration date. […]