The Pines at Medford

In the surveyor’s words

From the most serious findings on record at The Pines at Medford, in the surveyor’s own words.

• Immediate jeopardy, widespreadF600Dec 5, 2024

  Based on observation, interview, and review of pertinent documentation, it was determined that the facility failed to protect the residents' right to be free from neglect by not addressing residents' complaints of cold water for bathing and showering. The deficient practice was identified on 3 of 3 units (Birch, Cedar, and Dogwood). Refer to F 835L Interviews on 11/13/24, with both residents and staff, revealed the facility had no hot water for resident showering and bathing for months, and the facility was aware of the complaints. Temperatures obtained on 11/13/24, in both resident rooms and shower rooms on all the nursing units registered between 66.8 degrees Fahrenheit (F) and 82 degrees F. […]

• Immediate jeopardy, widespreadF689Dec 5, 2024

  Part A Based on observation, interview, and review of pertinent documentation, it was determined that the facility failed to maintain hot water temperatures at a safe level to protect residents from third degree burns and serious injury on 3 of 3 units (Birch, Cedar, and Dogwood). Refer F 835L Hot water temperatures obtained on 11/16/24, in both residents' rooms on all three nursing units and in resident shower rooms on the Cedar and Dogwood units, registered between 117 degrees Fahrenheit (F) and 131.5 degrees F. […]

• Immediate jeopardy, widespreadF835Dec 5, 2024

  Part A Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to ensure that there was a Licensed Nursing Home Administrator (LNHA) who was physically present and actively involved by providing daily oversight to ensure all policies and procedures were implemented including consistently providing hot water for all residents' bathing and care needs. This deficient practice affected all residents who resided on 3 of 3 units (Birch, Cedar, and Dogwood). Refer to F 600L, F 689L Interviews on 11/13/24, with both residents and staff, revealed that the facility neglected residents' complaints of no hot water for showering and bathing for months, and that the LNHA had not been present at the facility in six months was aware. […]

• Immediate jeopardy, isolatedF610Jun 15, 2026

  Complaint # 2794238 Based on interview, record review, and review of pertinent documentation, it was determined that the facility failed to implement their abuse policy to immediately conduct a thorough investigation to protect a resident (Resident #65) who alleged sexual abuse. This deficient practice was identified for 1 of 2 residents reviewed for abuse (Resident #65). A review of a Nurse Practitioner (NP) Progress Note dated 2/22/26 at 10:00 AM, revealed that Resident #65 alleged, I was raped. During an interview on 6/09/26, Resident #65 revealed that someone tried to force [themself on me, I thought [gender redacted] was a worker hired to care for me. […]

• Immediate jeopardy, isolatedF610Jul 3, 2023

  COMPLAINT: #NJ165110 Based on interviews, medical records reviews, and review of other pertinent facility documentation on 6/28/2023 and 7/3/2023, it was determined that the facility failed to thoroughly investigate an alleged Staff to Resident physical abuse between a Certified Nursing Assistant (CNA) and a Resident (Resident #2). The date of this alleged incident could not be determined. Resident #2 reported to his/her family on 6/17/2023 that when the CNA was taking the Resident to the shower, he/she was holding onto the doorway because he/she did not want to move. The CNA hit the Resident on the left wrist, and the Resident hit her back. The family reported it to the Social Worker (SW) that same day. The CNA was sent to the lounge area while the SW spoke with the Resident. […]