The Neighborhood in Rio Rancho

In the surveyor’s words

From the most serious findings on record at The Neighborhood in Rio Rancho, in the surveyor’s own words.

• Actual harm, patternF558Feb 18, 2022

  Based on observation, record review, and interview, the facility failed to ensure residents had adequate (satisfactory or acceptable) access to request staff assistance from the resident room for 1 (R #50) of 1 (R #50) residents reviewed for call light access. This deficient practice likely resulted in the resident feeling as if he were a burden to the staff and was not able to notify staff of his needs or alert staff during emergent (calling for prompt action, emergency) situations because he felt as if staff did not care about his well-being. The findings are: A. Record review of R #50's face sheet revealed R #50 was admitted into the facility on [DATE] with the following Diagnoses: [MEDICAL RECORD OR PHYSICIAN ORDER] 1. […]

• Actual harm, patternF600Feb 18, 2022

  Based on observation, record review, and interview, the facility failed to prevent neglect for 1 (R #50) of 1 (R #50) residents by: 1. Not providing R #50 with proper access to a call light/ability to request assistance from staff while in his room. 2. Failing to recognize and treat a significant decline experienced by R #50 which likely resulted in resident's inability to use the call light. This deficient practice likely resulted in R #50 feeling mental anguish (a feeling of hurt and anger) and emotional distress, which also affected the dignity and health of the resident. The findings are A. On [DATE] at 1:02 pm during an interview with R #50 and observation of R #50's room, R #50 stated, Sometimes I'm not treated like I'm welcome [in the facility]. […]

• Actual harm, isolatedF600Nov 19, 2025

  Based on video observation, record review, and interview, the facility failed to prevent an employee to resident abuse for 1 (R #9) of 3 (R #9, #10 and #11) residents reviewed for abuse. This deficient practice likely resulted in psychosocial harm based upon the reasonable person concept to the resident related to fear of physical harm and mistrust of the caretaker she was dependent on for all of her care. The findings are: Past Non-ComplianceCompliance Date: 11/18/25 A. Record review of R #9's face sheet revealed she was admitted on [DATE] and had the following diagnoses: Cerebral infraction due to embolism (an area of dead tissue in the brain resulting from a blockage or narrowing in the arteries supplying blood and oxygen to the brain) or (stroke),Type II diabetes mellitus (DM2 is a… […]

• No harm, potential for more than minimal, widespreadF812Nov 17, 2025

  Based on observations, interviews, and record review, the facility failed to ensure:- Staff entering the second-floor kitchen during meal service wore required hair restraints, which had the potential to affect 19 out of 19 residents on the second floor.This deficient practice increased the risk of food contamination which could lead to foodborne illness.The findings are: A. Record review of Facility Uniform Dining Services Policy, last revised November 2024, revealed hair must be pulled up and contained in a hair net, visor, and/or cap if it is long. B. On 08/11/2025 at 12:24 PM, observation revealed an Activities Staff member entered the kitchen without a hairnet to grab a wash rag. […]

• No harm, potential for more than minimal, widespreadF726Mar 20, 2025

  Based on interview and record review, the facility failed to ensure nursing staff were competent to provide nursing and related services. This deficient practice could affect all 53 residents in the facility (residents were identified by Resident Matrix provided by the Administrator on [DATE]). This deficient practice could likely result in CNA's (Certified Nurse Assistant) and RN's (registered nurses) working with residents without adequate knowledge to do so; likely resulting in injury or inappropriate care being provided to the residents. The findings are: A. […]