Deficiency Index

Royal Palms Post Acute

Glendale, California · CCN 055899

92 surveys since 2010. The first finding at harm level was recorded in 2016.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
387
Surveys
92
Harm or worse
11
Immediate jeopardy
2
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file59/92

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
140
Ownership
For profit - Limited Liability company
Chain
SERRANO GROUP
County
Los Angeles
Medicare-certified since
1968

CMS ratings

Overall
2
Health inspection
1
Staffing
4
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 225 for-profit facilities with 128 or more beds in California.

Last survey on record

Jul 29, 2026

103 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.974.08
Registered-nurse hours per resident day0.44—
Annual nurse turnover30.3%37.2%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$79,980 across 2 penalties
Payment denials
2

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ11.0%K11.0%L—
Actual harmG—H—I—
No harm, potential for more than minimalD8480.0%E1514.3%F21.9%
No harm, potential for minimalA—B21.9%C—
CMS’s current file: 105 of the 387 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6567×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F8805×

    Provide and implement an infection prevention and control program.

  • F6094×

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  • F6774×

    Provide care and assistance to perform activities of daily living for any resident who is unable.

  • F6844×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

In the surveyor’s words

From the most serious findings on record at Royal Palms Post Acute, in the surveyor’s own words.

  • Immediate jeopardy, patternF806Feb 23, 2024

    Based on observation, interview and record review, the facility failed to ensure two (2) of two (2) sampled residents (Residents 285 and 131), who had food intolerances (food sensitivity and inability to digest a certain food) and food allergies (a serious and potentially life-threatening medical condition to substances that are usually not harmful) were assessed for food restrictions, including food allergies and served with food substitutions (replaced food with allergens with food without allergens) as indicated in the facility ' s policies and procedures titled, Food Allergies and Intolerances, and Nutrition Assessment, by failing to: 1. Ensure Cook 1 did not serve fish and fish containing products to Resident 285 and Resident 131, who were allergic to fish on [DATE]. […]

  • Immediate jeopardy, isolatedF604Apr 17, 2024

    Based on interviews and record reviews, the facility failed to ensure one of two residents (Resident 1) was free from physical restraint (any device attached or adjacent to the body that cannot be easily removed and restricts freedom of movement) when Certified Nursing Assistant 1 (CNA 1) tied the resident with a bed sheet to the waist and around the wheelchair on 4/11/24. According to CNA 1, she tied down the resident down in the wheelchair with a bed sheet to prevent the resident from getting up while she was attending to another resident (Resident 2) This deficient practice resulted in Resident 1's rights being violated, and held against her will. […]

  • Actual harm, isolatedF635Jan 11, 2023

    Based on interview, and record review, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice and the facility's policies and procedure for one of three sampled residents (Resident 1), when it failed to: 1. Provide oversight to ensure all appropriate medical records that included treatments and other follow up discharge orders were provided to the facility prior to or upon the resident's admission to the facility as indicated in the facility's policy titled Admissions Policy. 2. […]

  • Actual harm, isolatedF711Jan 11, 2023

    Based on interviews and record reviews, the facility failed to ensure the facility's attending physician (Physician 1) reviewed one of three residents' (Resident 1) total program of care, including reviewing the resident's medications and treatments while residing in the facility from 10/21/22 to 12/2/22 in accordance with the facility's policy and procedure (P&Ps), by failing to: 1. Review Resident 1's general acute care hospital (GACH 1) Discharge Documentation/Discharge Action Plan and Discharge Summary, that indicated the GACH 1's discharge orders upon admission to the facility on [DATE], to ensure continuity of care in the facility. 2. […]

  • Actual harm, isolatedF600Jul 6, 2022

    Based on interview, and record review, the facility failed to ensure that one of three sampled residents (Resident 1) was free from sexual abuse. Resident 1, who had a diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . CNA 1 assisted Resident 1 during bathing in the facility's Shower Room on 6/13/2022 and 6/14/2022. CNA 1 stated that during the shower, Resident 1 was moaning and had an orgasm. This deficient practice resulted in Resident 1 to experience sexual abuse from CNA 1. Findings: A review of Resident 1's Admission Record indicated the facility admitted the resident on 6/12/2022 with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . […]

Read 31 findings in full →The most serious and the most recent: 31 of 387 on record.

Every survey on record

FindingsAt actual harm or above

  • Aug 21, 2026Complaint3 findings
  • Aug 6, 2026Complaint2 findings
  • Jul 29, 2026Complaint1 finding
  • Jul 10, 2026Complaint1 finding
  • Jun 1, 2026Complaint6 findings
  • May 20, 2026Complaint1 finding
  • Apr 30, 2026Complaint1 finding
  • Apr 9, 2026Standard and complaint21 findings
Show the 84 earlier surveys
  • Mar 10, 2026Complaint1 finding
  • Feb 25, 2026Complaint2 findings
  • Feb 11, 2026Complaint1 finding
  • Feb 3, 2026Complaint1 finding
  • Dec 30, 2025Complaint2 findings
  • Dec 23, 2025Complaint2 findings
  • May 20, 2025Complaint1 finding
  • Apr 8, 2025Complaint1 finding
  • Feb 28, 2025Standard14 findings
  • Feb 6, 2025Complaint2 findings
  • Oct 18, 2024Complaint1 finding
  • Sep 4, 2024Complaint1 finding
  • Jun 25, 2024Complaint3 findings
  • May 13, 2024Complaint2 findings
  • May 1, 2024Complaint2 findings
  • Apr 17, 2024Complaint3 findings · 1 harm
  • Mar 20, 2024Complaint2 findings
  • Feb 23, 2024Standard and complaint17 findings · 1 harm
  • Feb 16, 2024Complaint1 finding
  • Jan 31, 2024Complaint1 finding
  • Jan 10, 2024Complaint4 findings
  • Jan 4, 2024Complaint2 findings
  • Nov 22, 2023Complaint1 finding
  • Nov 14, 2023Complaint1 finding
  • Sep 8, 2023Complaint1 finding
  • Aug 24, 2023Complaint3 findings
  • Jul 6, 2023Complaint2 findings
  • Mar 3, 2023Complaint2 findings
  • Jan 11, 2023Complaint3 findings · 2 harm
  • Dec 1, 2022Complaint2 findings
  • Jul 6, 2022Complaint1 finding · 1 harm
  • Jun 25, 2022Complaint1 finding
  • Apr 13, 2022Complaint1 finding
  • Jan 7, 2022Standard13 findings
  • Jan 4, 2022Complaint1 finding
  • Nov 18, 2020Complaint1 finding
  • Nov 5, 2020Infection control1 finding
  • Oct 21, 2020Complaint1 finding
  • Oct 20, 2020Complaint1 finding
  • Oct 16, 2020Complaint1 finding
  • Oct 15, 2020Complaint1 finding
  • Oct 14, 2020Complaint1 finding
  • Sep 24, 2020Infection control2 findings
  • Jul 15, 2020Infection control1 finding
  • May 12, 2020Complaint1 finding · 1 harm
  • Apr 14, 2020Complaint2 findings
  • Mar 19, 2020Complaint1 finding
  • Feb 16, 2020Standard21 findings
  • Feb 6, 2020Complaint4 findings
  • Aug 7, 2019Complaint1 finding
  • May 24, 2019Complaint1 finding
  • May 3, 2019Complaint1 finding
  • Apr 4, 2019Complaint1 finding
  • Mar 8, 2019Complaint5 findings
  • Feb 22, 2019Standard and complaint20 findings
  • Feb 15, 2019Complaint2 findings
  • Feb 5, 2019Complaint4 findings
  • Dec 21, 2018Complaint3 findings
  • Oct 11, 2018Complaint2 findings
  • Sep 10, 2018Complaint1 finding
  • Sep 4, 2018Complaint1 finding
  • Aug 16, 2018Complaint1 finding
  • Jun 20, 2018Complaint4 findings
  • Jun 19, 2018Complaint3 findings
  • Jun 1, 2018Complaint1 finding
  • Mar 22, 2018Complaint2 findings
  • Mar 8, 2018Complaint5 findings · 2 harm
  • Feb 23, 2018Standard36 findings · 2 harm
  • Dec 27, 2017Complaint1 finding
  • Nov 21, 2017Complaint1 finding
  • Nov 16, 2017Complaint5 findings
  • Jun 23, 2017Complaint1 finding
  • Mar 23, 2017Standard21 findings
  • Feb 13, 2017Complaint2 findings
  • Sep 13, 2016Complaint1 finding
  • Jul 21, 2016Complaint1 finding
  • Jun 10, 2016Complaint1 finding
  • Apr 22, 2016Complaint1 finding · 1 harm
  • Dec 4, 2015Standard17 findings
  • Aug 8, 2014Standard14 findings
  • Apr 21, 2013—16 findings
  • Jun 28, 2012—1 finding
  • Jan 17, 2012—18 findings
  • Sep 28, 2010—19 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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