Deficiency Index

Riverside

La Crosse, Wisconsin · CCN 525455

20 surveys since 2011. The first finding at harm level was recorded in 2015.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
101
Surveys
20
Harm or worse
4
Immediate jeopardyall corrected before survey
4
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy4

Findings at the most serious level CMS records. All were recorded as past non-compliance — corrected before the survey.

Beyond CMS’s monthly file16/20

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
123
Ownership
Non profit - Corporation
Chain
Independent
County
La Crosse
Medicare-certified since
1990

CMS ratings

Overall
4
Health inspection
4
Staffing
5
Quality measures
1

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 52 facilities of 100–127 beds in Wisconsin.

Last survey on record

Jan 15, 2026

298 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.804.60
Registered-nurse hours per resident day1.22—
Annual nurse turnover47.4%43.6%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$14,069 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ17.7%K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD861.5%E430.8%F—
No harm, potential for minimalA—B—C—
CMS’s current file: 13 of the 101 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F7612×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F8802×

    Provide and implement an infection prevention and control program.

  • F5541×

    Allow residents to self-administer drugs if determined clinically appropriate.

  • F5801×

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  • F5831×

    Keep residents' personal and medical records private and confidential.

In the surveyor’s words

From the most serious findings on record at Riverside, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF600Jan 22, 2025

    Based on interviews and record reviews, the facility failed to protect a resident's right to be free from physical abuse. The facility did not protect residents (R) from physical abuse by a staff member or protect the resident immediately after the abuse occurred. This affected 1 of 4 residents (R1) reviewed for abuse. On 01/06/25, Certified Nursing Assistant (CNA) D witnessed CNA C strike R1 across the face. CNA D left CNA C alone with R1 to report the incident to nursing staff. R1 was left alone with CNA C for approximately 15 minutes. This left R1 at risk for further physical abuse from CNA C. The facility's failure to protect vulnerable residents from physical abuse created a finding of immediate jeopardy that began on 01/06/25. […]

  • Immediate jeopardy, isolatedF689May 19, 2021

    Based on record review and staff interview, the facility did not ensure the environment for 1 (Resident 1) of 3 sampled residents was free of accident hazards (created by receiving liquids that were the wrong consistency) and received supervision to prevent a choking accident. Resident (R) 1 had difficulty swallowing and had a physician order for nectar-thick liquid consistency in attempt to prevent aspiration (breathing foreign objects such as food into the airway when swallowing). R1 had been seen by Speech Therapy (ST) who also recommended R1 have supervision with meal intake. R1 was given orange juice that was not thickened with breakfast and was then left unsupervised. […]

  • No harm, potential for more than minimal, widespreadF812Jun 9, 2022

    Based on observation and interview the facility did not maintain a safe and sanitary environment in which food is prepared, stored, and distributed. This has a potential to affect all 100 (R) residents who reside in the facility. Surveyor observed 4 expired half gallons of buttermilk during initial tour of kitchen. Surveyor observed a cart of uncovered leftovers in the walk-in freezer. Surveyor observed a tray of 10 ice cream dishes uncovered. Surveyor observed 4 trays of applesauce dishes uncovered. Surveyor observed 2 pans of leftovers incorrectly dated. Surveyor observed a garbage container that was full and uncovered. […]

  • No harm, potential for more than minimal, widespreadF812Mar 25, 2021

    Based on observation, interview, and record review, the facility did not sanitize and store items used to prepare and serve food in accordance with professional standards for food service safety, which has the potential to affect 102 of 102 residents residing in the facility. The following were observed during the survey: - Water temperatures of the facility's high temperature dishwasher's final rinse cycle exceeded safe levels, reducing its ability to provide sufficient sanitization to surfaces - Open refrigerated items were not properly labeled in the main kitchen and kitchenettes throughout the facility - Dented food cans were observed being stored in dry food storage This is evidenced by: The facility policy titled, Cleaning Dishes/Dish Machine, from 2017 Becky Dorner & Associates… […]

  • No harm, potential for more than minimal, patternF686Aug 29, 2024

    Based on observation, interview and record review, the facility did not ensure that 4 of 6 residents (R) reviewed for pressure injuries (PI) (R58, R89, R9, and R28) received care consistent with professional standards of practice to prevent the development of a new pressure injury and promote healing of existing PIs. R58 was admitted with multiple PIs and was at risk for PI development. R58 developed an unstageable PI. The facility did not reposition R58 for several hours. R89 was at risk for PI development. The facility failed to evaluate the effectiveness of current interventions R89 had in place. The facility did not reposition R89 for several hours and did not off-load heels and coccyx. R9 and R28 have existing PIs. […]

Read 22 findings in full →The most serious and the most recent: 22 of 101 on record.

Every survey on record

FindingsAt actual harm or above

  • Jan 15, 2026Standard5 findings
  • Jan 22, 2025Complaint1 finding · 1 harm
  • Aug 29, 2024Standard3 findings
  • Aug 9, 2023Standard4 findings
  • Jun 9, 2022Standard1 finding
  • Mar 22, 2022Complaint1 finding
  • Sep 22, 2021Complaint1 finding
  • May 19, 2021Complaint1 finding · 1 harm
Show the 12 earlier surveys
  • Mar 25, 2021Standard3 findings
  • Feb 18, 2021Complaint3 findings
  • Jan 23, 2020Complaint1 finding · 1 harm
  • Jan 10, 2019Standard5 findings
  • Sep 14, 2017Standard4 findings
  • Sep 1, 2016Standard9 findings
  • Jul 23, 2015Standard13 findings · 1 harm
  • Jul 22, 2014Standard10 findings
  • Aug 26, 2013—3 findings
  • Jun 17, 2013—6 findings
  • May 10, 2012—23 findings
  • Apr 5, 2011—4 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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