Resorts at Pooler Inc

In the surveyor’s words

From the most serious findings on record at Resorts at Pooler Inc, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Dec 7, 2025

  Based on observations, staff interviews, and review of the facility's policies titled Dietary Services: Food brought in the facility by Family or Visitors and Food Storage Guide: Food Dating and Labeling Guidelines, the facility failed to ensure food items were labeled, dated, and not beyond their expiration date. This deficient practice had the potential to adversely affect 84 of 84 residents receiving an oral diet from the kitchen. Findings include:Review of the undated facility's policy titled Dietary Services: Food brought in the facility by Family or Visitors included, . 2. All food items that are already prepared by the family or visitor brought in will be labeled with name and dated. A. The Facility will refrigerate, label, and date prepared items in the nourishment refrigerator. B. […]

• No harm, potential for more than minimal, widespreadF814Dec 7, 2025

  Based on observations and staff interviews, the facility failed to ensure that the outdoor garbage and refuse area was free from debris. This deficient practice had the potential to attract pests and rodents and transfer harmful microorganisms to food, leading to foodborne illness for the 84 residents residing in the facility.Findings include:During observation of the dumpster area on 12/7/2025 at 8:12 am, a chair, a bed frame, a wheelchair, a countertop, a trash can, pallets, and other wood pieces were observed in the dumpster area. On 12/7/2025 at 12:44 pm, an observation and interview were conducted with the Maintenance Director. He reported that the dumpsters were emptied every Monday, Wednesday, and Friday. […]

• No harm, potential for more than minimal, widespreadF880Jun 16, 2024

  Based on staff interviews, record review, and review of facility policy titled Infection Control, the facility failed to maintain an effective infection prevention and control program that demonstrated ongoing surveillance, recognition, investigation, and control of infection to prevent the onset and spread of infection. This deficient practice had the potential to increase all residents' exposure to communicable illnesses. The facility census was 77. Findings include: A review of the facility's undated policy titled Infection Control revealed the Policy section stated, It is the policy of our facility to adhere to the basic infection control guidelines to limit or prevent residents and staff from the onset of or spread of microorganisms. […]

• No harm, potential for more than minimal, widespreadF803Mar 3, 2022

  Based on observations, interviews, review of facility documentation, and review of facility policy titled Resident Rights the facility failed to prepare residents nutritional meals as directed by Registered Dietician. The deficient practice affected 74 of 75 residents receiving an oral diet. Findings include: Interview on 3/1/22 at 9:54 a.m. with the Ombudsman revealed there were concerns voiced with residents having complaints of not getting enough meat with meals. There were concerns of no meat being served with meals and the meals that were posted were not being served. Further interview also revealed that these concerns have been voiced on several occasions with the administrator with no resolutions as of date. Interview on 3/1/22 at 11:54 a.m. […]

• No harm, potential for more than minimal, patternF584Jun 16, 2024

  Based on observations, resident and staff interviews, and review of the policies titled Maintenance Department Policy and Procedures and Cleaning and Disinfection of Environmental Surfaces, and review of the facility document titled Room Cleaning Step by Step, the facility failed to ensure that resident rooms were clean, homelike, and in good repair on two of three halls (Hall B and Hall C). The deficient practice placed residents at risk of residing in an unsanitary living environment and the potential for a diminished quality of life. Findings included: A review of the facility's undated policy titled Maintenance Department Policy and Procedures revealed the Objectives stated 1. […]