Regency Omak

In the surveyor’s words

From the most serious findings on record at Regency Omak, in the surveyor’s own words.

• Actual harm, isolatedF686Jun 1, 2023

  Based on observation, interview, and record review, the facility failed to implement interventions, consistently monitor pressure ulcers, and notify appropriate disciplines once pressure ulcers were identified for 3 of 3 sampled residents (Residents 3, 7, and 29), reviewed for pressure ulcer care. Actual harm occurred for Resident 3, when facility staff did not have preventive protective boots(cushioned devices placed on the feet to protect against pressure) implemented timely, the resident lost a significant amount of weight, developed an additional pressure injury, and the Registered Dietician (RD) was not notified of the resident's wounds. This failure placed the other residents at risk of harm from further deterioration of their skin conditions, and a decreased quality of life. […]

• No harm, potential for more than minimal, widespreadF812Jan 24, 2026

  Based on observation, interview, and record review, the facility failed to ensure hand hygiene was performed when indicated during the lunch meal service. The facility further failed to ensure the microwave and ice machine were clean and dishwasher temperatures were maintained at the appropriate temperatures. These failures placed residents at risk for food-borne illnesses and food served from unsanitary conditions.Findings included .<Sanitary Practices>During an observation of tray line on 01/23/2026 at 11:47 AM and 11:52 AM, Staff E, Cook, was plating food with gloved hands. Staff E opened the refrigerator door with the same gloved hands and then placed salad on a plate and touched it with their gloved hands to keep it on the plate. […]

• No harm, potential for more than minimal, widespreadF801Jun 10, 2021

  Based on interview and record review, the facility failed to designate a qualified person to serve as the dietary manager, as required, to meet the nutritional needs of the residents. This failure placed the residents at risk of receiving dietary services from staff without the required qualifications, competencies, and skills to carry out food and nutritional services. Findings included . In an interview on 06/02/2021 at 11:15 AM, Staff A, Administrator, indicated being the current dietary manager. […]

• No harm, potential for more than minimal, widespreadF880Jun 10, 2021

  Based on observation, interview, and record review, the facility failed to ensure infection control interventions intended to mitigate the risk for spread of [CONDITION(S)]-CoV-2 (a virus which causes COVID-19 infections) were consistently implemented for 5 of 5 sample residents (2, 7, 14, 21, 35) with aerosol generating procedures (AGPs). Failure to follow guidance related to the use of personal protective equipment (PPE) with residents receiving AGPs placed all residents at potential risk for exposure to an infectious disease. […]

• No harm, potential for more than minimal, isolatedF573Aug 11, 2026

  Based on interview and record review, the facility failed to provide access to medical records within the timeframe required for 1 of 3 residents (Resident 1), reviewed for access to medical records. This failure placed residents and/or their representatives at risk of not being fully informed of services and treatments provided and violated their rights.Findings included . Review of a complaint alleging financial exploitation, dated 07/31/2026, showed Resident 1 had passed away on 02/03/2026. On 06/06/2026, their Next of Kin (NOK), requested their full medical record from the facility. […]