Deficiency Index

Pilgrim Manor

Cromwell, Connecticut · CCN 075306

18 surveys since 2011. The first finding at harm level was recorded in 2016.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
64
Surveys
18
Harm or worse
5
Immediate jeopardy
0
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Harm or worse5

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file13/18

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
60
Ownership
Non profit - Corporation
Chain
COVENANT LIVING
County
Capitol
Medicare-certified since
1987

CMS ratings

Overall
5
Health inspection
4
Staffing
5
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Not shown for this facility: too few citations in window (n=17, floor 20).

Last survey on record

May 1, 2025

557 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.944.11
Registered-nurse hours per resident day0.86—
Annual nurse turnover37.7%38.1%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$12,048 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG16.3%H—I—
No harm, potential for more than minimalD1381.3%E16.3%F—
No harm, potential for minimalA—B16.3%C—
CMS’s current file: 16 of the 64 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6563×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F6092×

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  • F6102×

    Respond appropriately to all alleged violations.

  • F5501×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F6401×

    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

In the surveyor’s words

From the most serious findings on record at Pilgrim Manor, in the surveyor’s own words.

  • Actual harm, isolatedF689Apr 23, 2024

    Based on review of the clinical record, review of facility documentation, and interviews for 4 of 5 residents (Resident #304) reviewed for accidents, the facility failed to appropriately supervise a resident resulting in a fall with a major injury. The findings include: Resident #304 's diagnoses included dementia, anxiety, history of a transient cerebral ischemic attack (TIA), atrial fibrillation, and blindness. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #304 was severely cognitively impaired and required extensive assistance for bed mobility, transfers, and personal hygiene. […]

  • Actual harm, isolatedF689Feb 8, 2021

    Based on clinical record reviews, facility documentation review, facility policy review, and interviews for one of three residents (R #1) reviewed for accidents, the facility failed to ensure assistance was provided in accordance with the plan of care to prevent a fall with an injury. The findings include: R #1's diagnoses included [CONDITION(S)], muscle weakness, and lumbar vertebra compression fracture. A physician's order dated 8/10/20 directed to ambulate R #1 two times a day, fifty to seventy feet with contact guard with one assist and a rolling walker, to use a gait belt and a wheelchair to follow. […]

  • No harm, potential for more than minimal, isolatedF684Dec 16, 2025

    Based on review of the clinical record, facility documentation, facility policy and interviews for 1of 2 residents (Resident #61) reviewed for indwelling catheter, the facility failed to obtain a complete physician's order for the indwelling catheter including insertion and ongoing care and management after a voiding trial failed. The findings include:Resident #61 was admitted to the facility in 10/2025 with diagnoses that included abscessed lung with pneumonia and empyema (pus in the pleural space around the lung). The care plan dated 10/6/25 identified Resident #61 was at risk for skin breakdown related to incontinence, impaired mobility and co-morbid conditions. […]

  • No harm, potential for more than minimal, isolatedF689Dec 16, 2025

    Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 2 residents (Resident #19 and 24) who required supervision with eating, the facility failed to ensure the appropriate supervision was provided during eating. The findings include: Resident #19 was admitted to the facility in September 2024 with diagnoses that included oral phase dysphagia and cognitive communication deficit. The quarterly MDS dated [DATE] identified Resident #19 had moderately impaired cognition, required supervision or touching assistance with eating, and did not have a swallowing disorder. […]

  • No harm, potential for more than minimal, isolatedF756Dec 16, 2025

    Based on review of the clinical record, facility documentation, facility policy and interviews for 1 of 5 residents (Resident #3) reviewed for unnecessary medications, the facility failed to ensure the provider adequately addressed pharmacy recommendations for a resident receiving a medication that should be administered before meals. The findings include:Resident #3 was admitted to the facility in February 2025 with diagnosis that included diabetes type ll. The care plan dated 2/26/25 identified Resident #3 was at risk for low/high blood sugars related to diabetes type II. […]

Read 23 findings in full →The most serious and the most recent: 23 of 64 on record.

Every survey on record

FindingsAt actual harm or above

  • Dec 16, 2025Standard3 findings
  • May 1, 2025Complaint4 findings
  • May 24, 2024Complaint1 finding
  • Apr 23, 2024Standard6 findings · 1 harm
  • May 22, 2023Complaint1 finding
  • Feb 8, 2021Complaint2 findings · 1 harm
  • Sep 29, 2020Infection control1 finding
  • Jan 31, 2020Standard4 findings
Show the 10 earlier surveys
  • Mar 7, 2019Standard1 finding
  • Mar 22, 2018Standard4 findings
  • May 4, 2017Standard and complaint3 findings · 1 harm
  • Jun 9, 2016Standard3 findings · 2 harm
  • Aug 13, 2015Standard9 findings
  • Jul 25, 2014Standard and complaint6 findings
  • Aug 29, 2013—3 findings
  • Nov 13, 2012—3 findings
  • Oct 2, 2012—3 findings
  • Sep 19, 2011—7 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction