Parkway Operator LLC

In the surveyor’s words

From the most serious findings on record at Parkway Operator LLC, in the surveyor’s own words.

• Immediate jeopardy, isolatedF678Jun 8, 2026

  Based on record review, interview, and observation, the facility failed to provide cardiopulmonary resuscitation (CPR-an emergency lifesaving procedure performed when the heart stops beating) for Resident (R) 1 who had a documented desire for full resuscitative measures. On [DATE] at approximately 01:25 PM, Certified Nurse Aide (CNA) M was called to R1's room where R1 was leaned back against the toilet and mumbling. CNA M and CNA N called for Licensed Nurse (LN) G and placed R1 into her wheelchair because she asked to be laid down. During this time, LN G came in, assessed R1, and gave her some lorazepam (an antianxiety medication - a class of medications that calm and relax people) to help calm her down. […]

• Actual harm, isolatedF689Jan 10, 2024

  The facility identified a census of 39 residents. The sample included three residents reviewed for accidents. Based on record review, interview, and observations, the facility failed to ensure an adequate number of staff to provide assistance during a mechanical lift transfer to prevent accidents for Resident (R)1. As a result, R1 sustained a mid to lower coccyx (area at the base of the spine) fracture. This deficient practice also placed R1 at risk for increased pain and further impaired mobility. […]

• No harm, potential for more than minimal, widespreadF812Jul 29, 2026

  Based on observation and interview, the facility failed to maintain a sanitary kitchen to prepare food for the residents who received meals from the kitchen. Findings included:- On 07/28/2026 at 11:52 AM, during observation of the kitchen, three Hydrion PH sanitizer paper testing strips, stored above the three-compartment sink, were found outdated, with two that had expiration dates of 09/30/2018 and one with an expiration date of 07/15/2025.On 07/27/2026 at 11:52 AM, Dietary Staff BB stated he was unaware the testing strips had an expiration date.Upon request, the facility failed to provide a policy on kitchen sanitation.

• No harm, potential for more than minimal, widespreadF851Jul 29, 2026

  Based on observation, interview, and record review, the facility failed to submit complete and accurate staffing information through the Payroll-Based Journal (PBJ- an electronic record mandated by the Centers for Medicare and Medicaid Services (CMS) that details direct care staffing hours worked in long-term care settings) as required, resulting in a trigger for excessively low weekend staffing.Findings included:- The PBJ report provided by the Centers for Medicare & Medicaid Services (CMS) for Fiscal Year (FY) 2026 Quarter (Q) 1 and Q2 indicated excessively low weekend staffing.Review of the facility's Nursing staffing schedules for the above quarters revealed adequate staffing on duty was provided.On 07/29/2026 at 12:15 PM, Administrative Nurse D stated Administrator A submitted the… […]

• No harm, potential for more than minimal, widespreadF851Aug 7, 2024

  The facility had a census of 36 residents. Based on observation, interview, and record review, the facility failed to submit complete and accurate staffing information through Payroll Based Journaling (PBJ) as required. This deficient practice placed the residents at risk for unidentified and ongoing inadequate nurse staffing. Findings included: - The PBJ report provided by the Centers for Medicare & Medicaid Services (CMS) for Fiscal Year (FY) 2023 Quarter 3, FY 2024 Quarter 1, and FY 2024 Quarter 2 indicated the facility did not have licensed nurse coverage 24 hours a day, seven days a week on multiple (20) dates. […]