Parkway Hills Nursing & Rehabilitation

In the surveyor’s words

From the most serious findings on record at Parkway Hills Nursing & Rehabilitation, in the surveyor’s own words.

• Actual harm, isolatedF790Jun 9, 2023

  Based on interview and record review, the facility failed to provide timely dental services and referral for outside care and treatment for one of three residents (Resident 1). In addition, the facility failed to provide clinical oversight of the social services department to ensure that dental services were being provided. As a result, Resident 1 had experienced tooth pain which lasted for over five months, developed infection of teeth, and was unable to eat the food she enjoyed. Findings: A review of Resident 1 's Admission Record dated 5/8/23, indicated the resident had been admitted to the facility on [DATE] with diagnoses to include end stage heart failure and was receiving palliative care/hospice (comfort care). […]

• Actual harm, isolatedF600May 21, 2021

  Based on interview and record review, the facility failed to protect residents from abuse for one of one resident (Resident 1) reviewed for sexual abuse, when prior employment verification was not conducted on certified nursing assistant 5 (CNA 5) before hiring. As a result, Resident 1 alleged sexual abuse by CNA 5 and the resident complained of vaginal bleeding, pain, difficulty sleeping, and repeated nightmares. Findings: Resident 1 was admitted to the facility on [DATE], per the facility's Admission Record. On 1/13/20 at 2:35 P.M., a concurrent observation and interview with Resident 1 was conducted. Resident 1 was tearful and periodically stopped to cry while being interviewed. […]

• No harm, potential for more than minimal, widespreadF801Sep 24, 2025

  Based on observation, interview and record review, the facility failed to ensure the Dietary Manager (DM) had the required education or experience to effectively manage the Food Service department. This failure had the potential to place 52 residents at risk for foodborne illness. Cross reference: F806, F812, F813Findings: An interview was conducted with the DM on 9/22/25 at 9:45 A.M. The DM stated she had been employed as the DM for approximately 18 months. The DM stated she did not have a degree in food service management, or a Certified Dietary Manager (CDM) credential. The DM stated she did not have experience as a food service manager from any other facility. The DM stated she had been promoted into her current job by a previous manager. […]

• No harm, potential for more than minimal, patternF695Sep 24, 2025

  Based on observation, interview, and record review, the facility failed to ensure two of three residents reviewed for oxygen therapy had:Oxygen saturation levels (the amount of oxygen in the blood) routinely monitored and documented (Resident 3), and,A physician's order for oxygen therapy was obtained prior to administration (Resident 7). These failures had the potential for Residents 3 and 7 to receive oxygen when it was not required, resulting in the possibility of dependency. Findings: 1. […]

• No harm, potential for more than minimal, patternF806Sep 24, 2025

  Based on observation, interview and record review, the facility failed to ensure alternate food items were of equal nutritive value. This failure had the potential to place residents at risk for nutritional deficits. Findings:An observation of the kitchen tray line was conducted on 9/23/25 starting at 11:20 A.M. Trays were being prepared for 52 residents for lunch. The following items were served or prepared during the tray line: 1. [NAME] (CK 2) removed a plastic-covered chef salad from the refrigerator, and placed the salad on a resident tray. The chef salad contained a hard boiled egg, lettuce, cheese, turkey and ham. 2. CK 2 prepared a sandwich from two pieces of white bread and two slices of what appeared to be American cheese. […]