Palma Real

In the surveyor’s words

From the most serious findings on record at Palma Real, in the surveyor’s own words.

• No harm, potential for more than minimal, patternF628Jun 9, 2026

  Based on record review and interview, the facility failed to provide notice before a transfer or discharge to the resident or the resident's representative in writing and in a language and manner in which they understand for 3 of 5 residents (Resident #25, Resident #53, and Resident #51) reviewed for transfer and discharge. The facility failed to notify Resident #25 and/or their RP of the transfer or discharge with the reasons for the move in writing in a language and manner in which they understand. The facility failed to notify Resident #53 and/or their RP of the transfer or discharge with the reasons for the move in writing in a language and manner in which they understand. […]

• No harm, potential for more than minimal, patternF812Jun 9, 2026

  Based on observation, interviews and record review, the facility failed to store food in accordance with professional standards for food service safety for 1 of 1 unit refrigerators (resident refrigerator RR #1), 1 of 1 resident freezer (resident freezer RF #1) and 1 of 1 resident walk in pantry ( walk in pantry WP#1) reviewed for storage, preparation and sanitation. The facility failed to ensure items in the refrigerators were sealed, labeled, and dated. The facility failed to ensure food items in the dry storage area were not expired. The facility failed to ensure the staff was using the first in first out method of storage in the dry storage area. […]

• No harm, potential for more than minimal, patternF812Apr 17, 2025

  Based on observation, interviews and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen reviewed for storage, preparation and sanitation. 1. The facility failed to ensure non-stick pans were not missing the coating. The facility failed to ensure coffee cups and bowls were clean. The facility failed to ensure product were 18 inches from the ceiling in the walk-in refrigerator and freezer. The facility failed to ensure spices were not open to air. The facility failed to ensure the walk-in freezer did not have ice accumulation inside of it. […]

• No harm, potential for more than minimal, patternF812Feb 23, 2024

  Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen reviewed for sanitation in that: A. Food temperature was not taken prior to serving meal. B. Hot foods were served at an unsafe temperature level. These failures could place residents who eat foods prepared in the kitchen at risk of cross contamination and food-borne illnesses. Findings include: During observation and interview on 02/22/24 at 8:03 AM the Kitchen Aide was plating food. The Kitchen Aide stated no, temperatures had been taken. Further observation of the temperature log revealed , no temperatures were logged in for AM of 2/22/24. […]

• No harm, potential for more than minimal, patternF759Jan 6, 2023

  Based on observations, interviews, and record reviews the facility failed to ensure a medication error rate below 5% for 1 of 2 Residents (Resident #26) reviewed for medication administration errors, in that: MA A administered 26 medications of which 8 were administered to Resident #26 50 minutes after they were scheduled, which resulted in a 30% medication error rate. This failure could place residents at risk for not receiving therapeutic effects of their medications and possible adverse reactions. […]