Optalis Health & Rehabilitation at Kent-Crossing
Grand Rapids, Michigan · CCN 235103
56 surveys since 2010, 26 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 295
- Surveys
- 56
- Harm or worse
- 26
- Immediate jeopardy
- 2
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 182
- Ownership
- For profit - Corporation
- Chain
- OPTALIS HEALTH & REHABILITATION
- County
- Kent
- Medicare-certified since
- 1967
CMS ratings
- Overall
- 1
- Health inspection
- 1
- Staffing
- 3
- Quality measures
- 4
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded more weighted findings than most of its peer group.
Weighted by harm level, against 82 for-profit facilities with 128 or more beds in Michigan.
Last survey on record
Mar 19, 2026
235 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.75 | 3.69 |
| Registered-nurse hours per resident day | 0.64 | — |
| Annual nurse turnover | 56.1% | 43.0% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Abuse icon
- Flagged by CMS on Care Compare
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G22.9% | H— | I— |
| No harm, potential for more than minimal | D5072.5% | E1420.3% | F34.3% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6844×
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- F5803×
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- F6093×
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- F6443×
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
- F8803×
Provide and implement an infection prevention and control program.
In the surveyor’s words
From the most serious findings on record at Optalis Health & Rehabilitation at Kent-Crossing, in the surveyor’s own words.
- Immediate jeopardy, isolatedF689Mar 1, 2022
This citation pertains to MI 773, MI 060, MI 189, and MI 463. This citation has 3 Deficient Practice Statements (DPS) A & B & C DPS A Based on observation, interview, and record review, the facility failed to provide adequate supervision to prevent an elopement and ensure safety for 1 of 8 residents (Resident #111) reviewed for safety/supervision, resulting in an Immediate Jeopardy when on [DATE] at approximately 2:00 PM, Resident #111 who was identified as an elopement risk, was let out of the facility by facility staff who did not identify her as an elopement risk at 12:31 pm where she walked across a 5 lane 45mph road approximately ,d+[DATE] mile to the gas station and ,d+[DATE] mile back and was seen sitting near the entrance to the facility near a busy highway by a staff member and… […]
- Actual harm, isolatedF760Mar 19, 2026
This citation pertains to intakes: 2802001, 2802220, 2798542, & 2737401.Based on interview and record review, the facility failed to ensure residents were free from significant medication errors for 8 of 9 Residents (#39, #76, #86, #139, #27, #140, #37, #22) reviewed for medication errors when a.) Medication orders were transcribed and administered incorrectly and B.) medications were not administered as ordered resulting in Resident #39 receiving excessive doses of an antipsychotic medication and Resident's #76, #4, #86, #139, #27, #140, #37, #22's medications were omitted resulting in the decompensation (functional deterioration of a physical or mental system) for Resident #76, and the potential for health complications. […]
- Actual harm, isolatedF686Oct 12, 2023
This citaiton pertains to intake number MI00134147. Based on interview and record review, the facility failed to monitor and treat pressure ulcers per nursing professional standards for 1 resident (R110) of 3 reviewed for pressure ulcers, resulting in the worsening of a pressure ulcer with the potential for infection and overall deterioration of health status. Findings include: According to the Admission Record, R110 admitted to the facility on [DATE] as his own person with diagnoses that included fracture of left femur fracture, protein-calorie malnutrition, megacolon, heart failure, and chronic kidney disease stage 3/4. […]
- Actual harm, isolatedF760Nov 18, 2022
This citation pertains to intake MI 809. Based on interview and record review, the facility failed to prevent the significant medication errors in 2 of 2 sampled residents (Resident #281 and Resident #113) reviewed for medication errors, resulting in Resident #281 becoming unresponsive, requiring emergency transport and admission to a hospital with intubated and placed on a ventilator and Resident #113 having a [CONDITION(S)] after not recieving his medications for [CONDITION(S)]. Findings include: According to the Minimum Data Set (MDS) dated [DATE], R281 scored 12/15 (moderately cognitively impaired) on her BIMS (Brief Interview Mental Status) with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . […]
- Actual harm, isolatedF888Nov 18, 2022
Based on interview, and record review, the facility failed to operationalize policies and procedures to ensure all staff were fully vaccinated for COVID-19 or possessed an approved exemption in a timely manner, in 2 of 20 staff members reviewed for COVID-19 vaccination status, resulting in the potential for transmission of COVID-19 to a vulnerable population. Findings include: Review of a COVID-19 Staff Vaccination Matrix, provided by the facility on 11/17/22, revealed Receptionist FF was highlighted in red (indicating exempt per the document key), with no COVID-19 vaccination information or exemption information documented on the form. […]
Read 45 findings in full →The most serious and the most recent: 45 of 295 on record.
Every survey on record
FindingsAt actual harm or above
- Aug 18, 2026Complaint5 findings
- Mar 19, 2026Standard and complaint21 findings · 1 harm
- Aug 7, 2025Complaint6 findings
- Jan 29, 2025Standard16 findings
- Oct 24, 2024Complaint3 findings
- Oct 11, 2024Complaint3 findings
- Apr 25, 2024Complaint5 findings
- Jan 12, 2024Standard and complaint13 findings
Show the 48 earlier surveys
- Oct 12, 2023Complaint2 findings · 1 harm
- Nov 18, 2022Standard14 findings · 2 harm
- Jul 22, 2022Complaint5 findings · 1 harm
- May 13, 2022Complaint5 findings · 2 harm
- Mar 1, 2022Complaint19 findings · 2 harm
- Nov 23, 2021Infection control10 findings
- Sep 14, 2021Infection control4 findings
- Jul 29, 2021Standard5 findings
- May 18, 2021Complaint5 findings · 2 harm
- Mar 15, 2021Complaint2 findings
- Nov 17, 2020Complaint5 findings · 2 harm
- Sep 23, 2020Complaint7 findings · 1 harm
- Jul 23, 2020Infection control1 finding
- Jun 30, 2020Complaint2 findings
- Feb 14, 2020Complaint3 findings
- Sep 11, 2019Standard11 findings
- Jul 3, 2019Complaint4 findings
- Jun 5, 2019Complaint8 findings · 3 harm
- May 22, 2019Complaint4 findings · 1 harm
- Feb 27, 2019Complaint1 finding
- Nov 30, 2018Complaint2 findings
- Oct 19, 2018Complaint6 findings
- Oct 4, 2018Complaint2 findings
- Jun 29, 2018Standard4 findings
- Oct 25, 2017Complaint1 finding
- Jun 22, 2017Complaint1 finding
- May 18, 2017Standard16 findings
- Feb 22, 2017Complaint1 finding · 1 harm
- Jan 26, 2017Complaint2 findings
- Jun 22, 2016Standard6 findings
- May 18, 2016Complaint1 finding
- Nov 10, 2015Complaint1 finding
- Jun 26, 2015Standard7 findings
- Apr 23, 2015Complaint1 finding
- Mar 12, 2015Complaint1 finding
- Jul 17, 2014Complaint1 finding
- Jun 6, 2014Standard and complaint10 findings · 2 harm
- Aug 23, 2013—1 finding
- Jun 17, 2013—1 finding · 1 harm
- May 10, 2013—3 findings
- Feb 8, 2013—1 finding · 1 harm
- Dec 5, 2012—2 findings
- Sep 27, 2012—6 findings · 2 harm
- Jun 29, 2012—5 findings
- Jul 29, 2011—13 findings · 1 harm
- May 20, 2011—4 findings
- Feb 15, 2011—2 findings
- Dec 20, 2010—5 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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