Every finding on record at Mayo Healthcare Inc.

Based upon interview and record review, the facility failed to ensure that the director of food and nutrition services meets minimum qualification if a qualified dietitian is not employed full-time. Findings include:Per interview with the Dietary Manager on 5/12/26 at 10:30 AM, she stated she has been in the position for 6 months and confirmed she is not certified as a dietary or food service manager and does not meet the educational and experience requirements in the absence of a certification.Per interview with the facility dietician on 5/12/26 at 10:30 AM, she stated she does not work full time. Per record review of the Head Chef/Kitchen Manager job description, as of 5/13/26, it states that qualifications for the position include a dietary manager certification.Per interview with the Administrator on 5/12/26 at 12:30 PM, she confirmed the dietician is not full-time at the facility and that the dietary manager does not meet the certification, education or experience requirements to serve as a dietary manager.

Based on observation and interview, it was determined that the facility failed to store food in accordance with professional standards for food service safety and failed to maintain a sanitary kitchen. Findings include: Per observation of the kitchen on [DATE] at 6:20 AM, the floor was observed to be coated with a sticky substance. There was a food serving station that had dried peas and onions on it. Per observation of the walk-in freezer on [DATE] at approximately 6:30 AM, a container of frozen pesto was dated to be used by [DATE]. Per observation of the walk-in refrigerator there was a bag of pepperoni that had a use by date of [DATE]. There was a bowl of chocolate pudding that had an expiration date of [DATE]. There was a hot dog placed on a plate that had an expiration date of [DATE]. Per observation of dry kitchen area there was a bowl of granola that had an expiration date of [DATE]. There was a bowl of chocolate chips with a use by date of [DATE]. An interview was conducted with Kitchen Staff Member #1 on [DATE] at 6:46 AM. Kitchen Staff Member #1 confirmed these items had expired and were not disposed. Kitchen Staff Member #1 confirmed that the floor of the kitchen was sticky and that the serving tray had food debris on it from the previous day's meal. Kitchen staff member #1 stated, I use this [serving station] for breakfast.

Based on interview and record review the facility failed to meet the requirement for Payroll Based Journal (PBJ) data submission for the first quarter of the facility's fiscal year 2025, October-December 2024. Findings include: Per record review of the PBJ Data Report for the first quarter of the fiscal year 2025 provided by Centers for Medicare & Medicaid Services (CMS), the report identifies areas of concern specific to the facility. The concerns reported for the first quarter of the 2025 fiscal year were: failure to submit data for the first quarter, a one-star rating for staffing, excessively low weekend staffing, no registered nurse hours, and failure to have Licensed Nursing Coverage 24 Hours/Day. During an interview on 5/7/25 at 10:03 AM with the facility Administrator and the Director of Nursing, it was confirmed that the Payroll Based Journal data was not submitted for the first quarter of the facility's fiscal year. The facility was made aware of the error in February 2025 when they discovered, online, that their Nurse rating had dropped to one and that facility's PBJ was not being reported. They contacted the new, current payroll system administrator to correct the data submission problem; the new systems' team was not successful in correcting the data submission problem. During the time of changing over to a new payroll system, the facility was keeping a log of all staffing hours and schedules They continue to keep this log. The data submission problem was reviewed by the Quality Assurance/Quality Improvement team and was reported to the Board. The Board approved the request to change back to the previous payroll system. The facility switched back to their previous payroll system and has had no further issues with noncompliance for Payroll Based Journal data submissions. Corrective action was completed by 2/25/25. Based on the facility submitting evidence of corrective action, the findings are cited as past noncompliance.

Per observation, interview, and record review, the facility failed to maintain an Infection, Prevention, and Control Program (IPCP) that reduces the risk of Residents contracting communicable diseases to the greatest extent possible as evidenced by an IPCP that is not updated annually, a lack of transmission-based precaution signage, and a lack of a water management program for Legionella. Findings include: 1. Per review of the provided IPCP polices and procedures, all policies and procedures had a last revised date in the year 2022. Per interview on 3/13/24 at approximately 12:00 PM, the Administrator confirmed that the facility's IPCP has not been reviewed or updated within the last year as required. 2. Per observation on 3/12/24 at approximately 11:00 AM, there was a Personal Protective Equipment (PPE) cart outside of Resident #3's room. A sign on the door said check with nurse prior to entering and another sign said wash hands with soap and water. A housekeeper inside the resident room is wearing PPE (gown, gloves). There is no signage on the door to indicate which type of transmission-based precautions staff/visitors should use or what PPE to use in the room. Per observation on 3/13/24 at approximately 9:00 AM, Resident #3's room had no change in signage. Per record review, Resident #3 is currently diagnosed with Clostridioides Difficile (a gastrointestinal infection that is very contagious and that resists common treatments) and contact precautions are to be used when in the room or providing Resident #3 with care. Per interview on 3/13/24 at approximately 1:30 PM, the Director of Nursing confirmed that the proper signage to indicate which PPE items to use in Resident #3's room was missing. 3. Per interview on 3/13/24 at approximately 1:20 PM, the facility Maintenance Manager stated that they have been in the role since the summer of 2023. When they came on board, they decided to test the water for legionella at 16 previously identified risk sites within their water system. In August 2023, two of these tests came back positive for Legionella. The access points at the positive sites were shut off and disconnected. All other areas that had not tested positive for legionella remained accessible to staff and residents. The Maintenance Director confirmed that there were no additional measures implemented to treat the water system. The Maintenance Director stated that the facility uses water from the town's Department of Public Works. The Maintenance Director stated that he believes that the town water is chlorinated by the Department of Public Works, but confirms that the facility does not monitor the town's chlorination levels or testing and cannot validate that the town's mitigation measures are within acceptable parameters to prevent growth of Legionella. They were not aware of the facility having any formal Water Management Program or policy. Per review of the facility policy titled Water Management Program, the policy states the following: II) [The Facility's] building water system description includes: a) Water originates from the Town of Northfield's Department of Public Works b) Testing and treatment (chlorination) is performed at the DPW facility . The policy also describes the following procedure in the event of legionella in the water system: PROCEDURE: 1. Upon notification that a resident has been diagnosed with Legionnaires' disease, notify the [NAME] Department of Health for direction. 2. If [The facility]'s water system is suspected as having Legionella, the [NAME] Department of Health will work with Mayo to collect samples of water for them to test. (Typically, test results take 10 days). 3. Notify DLP (Division of Licensing and Protection) 4. Until test results are available the following steps will be taken: a. Restrict bathing in all century tubs and showers b. Restrict use of all ice machines; empty all ice machines and discard all ice stock from the machine. c. Ask the Dept of Health if we should move to using bottled water versus tap water 5. Call [contracted services] to schedule an eradication of the building's water system. If possible, schedule this in advance of the results on a contingency basis. Here is a sample process that is followed when eradication) occurs. When scheduled, this should be reviewed and agreed on with the firm doing the eradication. In addition, all managers and staff need to be alerted in advance. The evening of the eradication: 1. 5:00pm: [Facility] Maintenance Staff, including director, are scheduled to work overnight. The maintenance director increases water temperature on water heaters to 170 degrees and bypasses the mixing valve. All water use in building is secured except for toileting. To secure the water supply, we post signs over all faucets and on any equipment to note use the water. 2. At the same time, the technician from the eradication group arrives and begin: preparations, installing a chemical feed pump to the main infeed of town water. 3. 5:30pm -The eradication group begins pumping a 12.5% sodium hypochlorite solution (or equivalent) into the water infeed. [Facility] Maintenance staff proceed to run water at the end of each water branch through the building until chlorine is detected in both hot and cold water lines. Water is run at preceding fixtures to ensure chlorine is present at all points of the branches. Chlorine levels were monitored by serial dilution method as instructed by the eradication group. 4. 6:00pm-5:00am - Every hour on the hour, Maintenance Staff run water at all fixtures for 2 minutes introducing a fresh chlorine solution into the system at all points. The eradication group continues to monitor solution injection and running water in fixtures and plumbing in basement. 5. Next Morning, 5:30 am - The eradication group stops chlorine injection. [Facility] Maintenance Staff begin flushing the water system, ensuring there is less than .1 mg/l of chlorine at all fixtures using serial dilution method. 6. 6:30 am - Maintenance Staff adjust water heaters down to normal temperature of 160 degrees and mixing valve adjusted to provide normal temperature of 110 degrees. Water use is returned to normal. 7. 3:00 pm - Maintenance Director collects water samples and swabs from all fixtures/areas that tested positive at earlier testing done by [NAME] Department of Health. Samples are then driven to lab for testing. Lab testing must be arranged in advance.

Based on observation, interview, and record review the facility failed to ensure that there was a care plan in place related to behaviors for 1 of the 3 sampled residents (#28), related to pressure ulcers for 1 of 4 sampled residents (Resident #31), and related to end-of-life care for 1 of 2 sampled residents (Resident #17). findings included: 1. Per observation of an interaction on 3/11/24 at approximately 12:00 PM, Resident #28 was overheard saying I'm going to deck you! to a nurse while staff attempted to draw blood from them. Per observation of an interaction on 3/12/24 at approximately 11:00 AM, Resident #28 was observed making a gesture toward a nurse giving them medications as if they would dump water on the nurse. Per record review, Resident #28 has exhibited a pattern of aggressive and labile behaviors since their initial admission to the facility on [DATE]. The following progress notes were found in Resident #28's chart: - 11/3/2023 15:14 Activity Note When writer was assisting [Resident #28] to make a phone call [Resident #28] hollered several times to 'get that Goddamn mask of my face' she also hollered that the operator knew where to find the 'goddamn number' [Resident #28] flailed [their] arms around in a way that made me leave to diffuse the situation. - 11/17/2023 13:42 Activity Note Activity Assistant was playing cards with [Resident #28] and another resident. [Resident #28] started to get disruptive with activity assistant, grabbing at her hands and cards. [Resident #28] used profanity and called the activity assistant names, activity assistant stopped the game and had to walk away to give [Resident #28] space. Social worker was made aware of the situation. - 11/21/2023 05:01 Behavior Note Resident was heard slamming the door over and over and screaming for help, when this scribe went to resident's door, bottom half was closed and resident stated open this damn door before I break it down door opened and resident sitting in wheelchair without [their] oxygen at this time. Resident was asked to put oxygen back on where [they] became agitated and stated 'when will you people understand, i don't need to wear that all the time'. - 12/3/2023 02:43 Nursing/Health Status Note . Resident hitting [their] bed and flailing [their] arms and body around and grabbing at this writer . - 1/25/2024 15:54 Activity Note [Resident #28] was in the hallway stating that she was very mad, using profanity, that [their] new roommate has 'a lot of junk in the room' . [Resident #28] was raising [their] voice in anger about having a roommate. - 2/11/2024 16:05 Behavior Note [Resident #28] was playing cards with other resident, where [they] began to yell at [other] resident saying [they weren't] smart enough to be playing so [they] shouldn't play anymore. Per interview on 3/12/2024 at approximately 12:00 PM, an LPN who works with Resident #28 regularly stated that Resident #28 generally has a gruff and dry sense of humor, but at times can smack and grab staff when upset. When they first started working with Resident #28, they needed a lot of help from other staff who knew Resident #28 well in order to learn how to effectively manage Resident #28's behaviors. Per review of Resident #28's care plan, Resident #28 has no care plan focus or care plan interventions that address Resident #28's behaviors or what interventions can be used by staff when Resident #28 exhibits maladaptive behaviors. Per interview on 3/13/24 at approximately 1:00 PM, The Director of Nursing confirmed that Resident #28 does not have a care plan for behaviors despite exhibiting a pattern of behaviors. 46442 2. Per Record review, Resident #31 has a provider order started on 3/5/24 for Stage 2 (an open wound) sacral region (the area at the top of the buttocks); Cleanse with soap and water, pat dry apply collagen powder (a treatment used to encourage healing) to 2 open areas, and cover with Mepliex foam border dressing every day shift every 3 days for stage 2 wound care and as need for soiled or dislodged dressing. A progress note written by the Nurse Practitioner (NP) on 3/4/24 reveals there are 2 small round open areas. The note indicates these are stage 2 pressure ulcers with 100% epithelial tissue which is a thin, continuous, protective layer of compactly packed cells. The note includes measurements of 1.62 centimeters (cm) in length and 0.61 cm in width and scant depth. Further record review reveals a skin and wound evaluation dated 3/4/24 related to the stage 2 pressure ulcers, including the above wound measurements. Per an interview with the Unit Manager Licensed Practical Nurse on 3/13/24 at 12:22 p.m. s/he confirms that there was not a care plan for Resident# 31 pressure ulcers, the care plan was added after the facility was made aware that there was not one in place earlier this morning 3/13/24. 48017 3. Per an interview on 3/12/23 at approximately 9:00 AM, Resident #17's family indicated Resident# 17 had been refusing food and medications for several days. The decision was made to start end-of-life care. The family did not want complete Hospice care; rather, they felt the facility could provide adequate pain control and allow the family to be present. The resident was moved to a designated space that the facility provided for end-of-life care. Per record review, Resident #17 has a diagnosis of Alzheimer's Dementia and chronic pain related to spinal stenosis (when the space inside the backbone is too small, putting pressure on the spinal cord and nerves that travel through the spine). A progress note written by the Nurse Practitioner (NP) on 3/4/24 reveals a discussion with Resident 17's family regarding the recent decline and the family's decision to move Resident #17 to end-of-life care. A record review of Resident#17's care plan reveals no evidence of a comprehensive care plan developed specifically for end-of-life care. Per an interview on 3/12/24 at approximately 1:30 PM with the Unit Manager, a Licensed Practical Nurse (LPN), when asked about the care plan, s/he indicated the nursing staff knew how to care for the resident because [s/he] was in that room. Per an interview with the Director of Nursing on 3/13/24 at approximately 1:10 PM, s/he confirmed that the care plan was not developed to reflect Resident#17's care change. S/he agreed the care plan should have been updated to reflect the resident's person-centered goals at the end of life.

Based on staff interview and record review, the facility failed to ensure that every resident is seen by a provider, who assesses the residents' total program of care, once every 30 days for the first 90 days after admission and then every 60 days thereafter for 6 of 25 sampled residents (Residents #28, #38, #30, #31, #29, and #22). Findings include: 1. Per record review, Resident #28 was admitted on [DATE]. Records of physician visits, during which they assessed the Resident's total program of care, were found for the dates of 9/29/23 and 3/10/24. A Nurse Practitioner note is also present with a date of 1/2/24. There were no other physician visit notes of this type in Resident #28's record. Per interview on 3/12/24 at approximately 1:45 PM, The Unit Manager confirmed that there were not enough provider visit notes in Resident #28's chart to meet the regulation. 2. Per record review, Resident #38 was admitted on [DATE]. No physician notes that contained a review of the total program of care could be located in Resident #38's record. 3. Per record review, Resident #30 was admitted on [DATE]. Only one physician/provider note that contained a review of the total program of care could be located in the chart on 1/3/24. 4. Per record review, Resident #31 was admitted on [DATE]. No physician notes that contained a review of the total program of care could be located in Resident #31's record. 5. Per record review, Resident #29 was admitted on [DATE]. No physician notes that contained a review of the total program of care could be located in Resident #29's record. 6. Per record review, Resident #22 was admitted on [DATE]. No physician notes that contained a review of the total program of care could be located in Resident #22's record. Per interview on 3/13/24 at approximately 1:00 PM, the Administrator confirmed that resident records did not reflect the appropriate amount of physician/provider visit notes that include a review of the total program of care for each Resident.

Based on observation, interview, and record review, the facility failed to ensure that all drugs and biologicals are stored and labeled according to accepted professional principles for expiration dates. Findings include: 1. Per observation of medications stored in the Turkey Hill Medication cart on 3/11/24 at approximately 2:00 PM, the following products were found with expiration date concerns: - A Lantus Solostar long-acting insulin pen for a resident was opened with no date of opening specified on the pen or pen bag. The insulin pen was not full and had been used for an undetermined number of days. The manufacturer specifies that the remaining insulin be discarded 28 days after opening. - A bottle of Latanoprost eye drops for a resident was opened with no date of opening specified on the bottle or the packaging. The packaging from the manufacturer specified that the remaining solution was to be discarded within 60 days of opening. - A bottle of Deep Sea Nasal Spray for a resident was labeled with an expiration date of 1/11/2024 per the manufacturer. - A bottle of Aspirin for multi-resident use had a manufacturer's expiration date of January 2024. - A package of Benadryl for multi-resident use had a manufacturer's expiration date of December 2023. - A box of safety lancets used for resident Point of Care Testing was labeled with an expiration date in the year 2022. Per interview on 3/11/24 at approximately 2:15 PM, the Unit Manager confirmed that the above products were not stored according to expiration dates and/or appropriately labeled with expiration dates. Per record review, the facility policy titled Storage of Medication states, Insulin products should be stored in the refrigerator until opened, Note the date on the label for insulin vials and pens when first used. The policy also states, Outdated, contaminated, discontinued, or deteriorated medications and those in containers that are cracked, soiled, or without secure closures are immediately removed from stock .

Based on record reviews and interviews, the facility failed to clarify code status and review care plan instructions and determine if the resident wishes to change or continue these instructions related to Advanced Directives, for 1 of 25 Residents in the sample. (Resident #15). Findings include: Per a record review, Resident #15 has resided at the facility since 12/13/2016 with the following diagnoses: Hemiplegia and Hemiparesis (A severe or complete loss of strength or paralysis on one side of the body) following a cerebral infarction (a stroke) and Dysphagia (Difficulty swallowing) related to the cerebral infarction. Another record review indicates a COLST (clinician orders for life-sustaining treatment) form that is dated 2/13/24 and signed by the Nurse Practitioner (NP) and Resident# 15's Power of Attorney (POA). The form indicates that the resident should be resuscitated, including chest compression, intubation, mechanical ventilation, defibrillation, and transfer to the hospital. Another record review reveals the Medication Administration Record (MAR) indicates Resident #15 is a Full Code (If the heart stops beating and/or breathing stops, all resuscitation procedures will be implemented to sustain life) A record review of Resident 15's care plan revealed the following entry: [name] has an advance directive of DNR/DNI (Do not resuscitate/Do not intubate), with an entry date of 1/24/24. Per an interview with the Unit Manager on 3/13/24 at 8:51 AM, s/he confirmed there is a discrepancy in the medical record; the care plan does not match the COLST or the MAR, s/he indicated Resident # 15 had a procedure that required her to have a code status that allowed resuscitation, and the correct status was not updated to reflect the resident's wishes of DNR/DNI.

Based upon interview and record review, the facility failed to develop a discharge care plan to identify goals and needs prior to discharge for 1 resident [Res.#40] of 4 residents reviewed. Findings include: Per review of Physician notes dated 12/5/23, Res. #40 was admitted to Mayo initially after a fall and femur fracture in September. [S/he] was discharged home in early November. A few days later [s/he] had a fall and went back to the Emergency Department. Res. #40 was admitted back to Mayo on 11/17/23, where the physician noted Res.#40 is making some progress with physical therapy and plan is to return home. Review of Res.#40's medical record after their admission on 11/17/23 reveals no documentation involving the resident and/or a resident representative in the development of the discharge plan. Review of Res.#40's Care Plan reveals no mention of discharge or that the discharge needs of the resident were identified and the resident or representative informed of a final plan. Per review of Res. #40's medical record, there are no Social Services notes after h/her admission to the facility on [DATE]. Res.#40 was discharged from the facility on 12/20/23. Physician notes prior to the resident's discharge recommend on-going Physical Therapy after discharge, along with blood pressure monitoring related to h/her recent hospitalization due to blood pressure issues, and additional support at home for safety concerns related to the resident's diagnosis of Alzheimer's dementia with mood disturbance. Review of Res.#40's discharge summary contains only a referral to a local Home Health Agency made on the day of discharge, with no listing of the recommended services in place. Further review of the Discharge Summary reveals Occupational Therapy recommendations for meals on wheels and a 'Life Alert' telecommunication system. The Discharge Summary lists meals on wheels, Lifeline, as well as the physician's recommendation for Outpatient Therapy as support services available, with none marked as arranged prior to discharge. An interview was conducted with the Director of Nursing [DON] on 3/13/24 at 9:59 AM. The DON reported they would investigate Res.#40's Care Plan regarding discharge planning. The DON was unable to produce any documentation that the discharge needs of the resident were identified and a discharge plan developed to address the resident's discharge goals and needs.

Based on staff interviews and record review, the facility failed to ensure 2 of 2 applicable residents (Residents #1 & #2) were treated with respect and dignity. Findings include: Per record review and confirmed via interview, a Licensed Nursing Aide (LNA) verbally abused Residents #1 & #2 on 10/17/23. Per review of the facility's own investigation and confirmed by witness statements, a LNA told Resident #1 to shut up and called Resident #2 a fool. These incidents were done while other staff members were present, and the remarks were heard by these staff members. Staff did intervene by speaking with the offending LNA and telling them this was inappropriate behavior. It is not known if the residents heard these remarks, but because of their cognitive status, they could not recall the incident. Both residents remain at their baseline, with no negative outcomes. When the LNA was interviewed by the Administrator, the LNA denied saying shut up but did confirm that s/he called the resident a fool after the resident called them a fool. However, they said it was done so in a joking manner and not in a mean way. Based on corrective actions completed prior to the onsite, this citation is designated as past non-compliance. The following actions were completed by the facility: 1. A report was made to The Agency as required on 10/18/23 and notification was made to Adult Protective Services (APS) on 10/18/23. 2. The LNA was terminated before their shift started on 10/18/23. 3. On 10/18/23, residents involved were assessed by a Registered Nurse (RN) and residents were determined to be at their baseline. 4. On 10/19/23 the Advance Practice Registered Nurse (APRN) assessed the residents in question and no negative outcomes were found. 5. Notifications were made to The Board of Nursing (BON) and the LNA's school, as s/he is still in high school and became an LNA through a technical center program at their high school. 6. Education regarding abuse prohibition, abuse reporting and dementia training was provided to staff on 10/18/23. 7. On 10/18/23 a discussion was held with the leadership team, and it will be brought forth at the next QAPI meeting on 10/31/23. 8. The facility interviewed 6 additional residents to determine if they had ever had a negative interaction with any staff member and whether or not they felt safe in the facility. All indicated they were always treated with dignity and respect and felt safe.

Based on record review, observation and interview the facility failed to clean dishes and utensils under sanitary conditions as evidenced by: A review of the dish machine temperature record from December 6, 2022 through February 6, 2023, reveals that on 33 occasions, the wash temperature was recorded as less than 150 degrees. Per observation on February 7, 2023, at 2:15 pm the dishwasher was viewed and noted to be a one-level machine with 2 hoses connected to it, one of which was connected to a container marked Heavy Duty Plus Dish Machine Detergent, the second connected to a container labeled Special Rinse Aid, there are no additional sanitizing agents. The Dining Manager provided a demonstration by running the machine twice, the first temperature reading was 146 degrees the second time it was 147 degrees. There is a sticker located on the side of the machine labeled Champion Industries Wash Temperature Minimum 150 degrees. On February 7, 2023, at 2:30 the Dining Manager was interviewed and confirmed the temperatures recorded are below the recommended temperature required to sanitize the dishes and utensils.

Based on staff interview and record review, the facility failed to notify the 2 applicable residents (Residents #16 and #24) and the resident's representative(s) of a transfer or discharge. Findings include: 1. Resident #16 was transferred to an acute care hospital on 10/13/22. There is no indication in the clinical record that staff notified the resident and/or representative regarding transfer or discharge in writing as required by regulation. On 02/07/23 at 01:07 PM, the Director Of Nursing confirmed neither Notice of Discharge or bed hold notice was provided for Resident #16's 10/13/22 discharge to the hospital as required by regulation. 46135 2. Resident #24 was transfered to an acute care hospital on 10/21/22 and 11/17/22. There is no indication in Resident #24's clinical record that staff notified the resident and/or representative in writing as required by regulation. On 2/7/23 at 1:02 PM, the Director of Nursing confirmed neither the Notice of Discharge or bed hold notice was provided for Resident #24's 10/21/22 and 11/17/22 discharge to the hospital as required by regulation.

Based on staff interview and record review, the facility failed to provide a written bed-hold notice upon transfer to 2 applicable residents (Residents #16 and #24) and the resident's representative(s). Findings include: 1. Resident # 16 was transferred to an acute care hospital on 10/13/22. There is no indication in the clinical record that staff notified the resident and/or representative regarding bed holds in writing as required by regulation. On 02/07/23 at 01:07 PM, the Director Of Nursing confirmed neither Notice of Discharge or bed hold notice was provided for Resident # 16's 10/13/22 discharge to the hospital as required by regulation. 46135 2. Resident #24 was transfered to an acute care hospital on 10/21/22 and 11/17/22. There is no indication in Residnet #24's clinical record that staff notified the resident and/or representative in writing as required by regulation. On 2/7/23 at 1:02 PM, the Director of Nursing confirmed neither the Notice of Discharge or bed hold notice was provided for Resident #24's 10/21/22 or 11/17/22 discharge to the hospital as required by regulation.

Based on observation, staff interview, and record review, the facility failed to ensure that the resident environment remains free of accident hazards and each resident receives adequate assistive devices to prevent accidents for one of three sampled residents (Resident #1). Findings include: Per record review, Resident #1 has diagnoses of [CONDITION(S)] and [CONDITION(S)] following cerebral infarction (one sided paralysis from a stroke) affecting right dominant side, muscle weakness, and lack of coordination. Per Resident #1's care plan for limited physical mobility, there is an intervention that reads, [Resident #1] is non-ambulatory. Resident #1 is transferred via mechanical lift. Per a nursing note from 4/30/22 at 12:44 PM, staff was using the hoyer (mechanical) lift to transfer resident from bed to wheelchair, LNA (licensed nursing assistant) uncrossed resident's legs, resident moved [his/her] upper body forward and resident slid from the hoyer feet first onto the floor. no injuries noted on resident. Per interview on 5/31/22 at approximately 2:00 PM, the DON (Director of Nursing) clarified that Resident #1 was in a full body sling during the mechanical lift transfer that led to the fall, and that this type of sling goes underneath the resident's legs while the Resident's legs are together. While in the sling when the mechanical lift had the Resident #1 up in the air, the Resident shifted, which resulted in them slipping out of the sling. Per the DON, Resident #1 had been assessed by PT (physical therapy) prior to the fall to be best suited for the purple/red split-leg sling (a sling that crosses between the legs) and that staff try to use that sling when available, but that facility practice permits staff to use a different sling if the first choice is not available. Following the fall on 4/30/22, Resident #1 was reassessed by therapy and re-confirmed to be best suited for the red/purple split-leg sling. The DON stated that the sling identified by therapy is a suggestion/preference, not a requirement. When asked if this would be the same practice for a resident who had sustained a fall prior as the result of using the non-preferred sling, the DON stated yes. Per review of Resident #1's care plan, the care plan for [Resident #1] has an ADL self-care performance deficit has an intervention initiated on 7/3/2019 that reads, [Resident #1] is transferred by 2 staff with a mechanical lift. [S/he] should only use the split Hoyer sling. Per observation of Resident #1's room on 5/31/22 at approximately 2:15 PM, a yellow PT Rehab Update form on the closet door dated 4/15/21 reads suggested pad color: red/purple, hoyer only. Per an OT note from 5/3/22 at 9:31 PM, resident to use red/purple split/leg sling for all transfers. Per interview on 5/31/22 between approximately 3:30 PM and 4:00 PM, two out of three LNAs interviewed were not able to confirm whether residents who use mechanical lifts for transfers are assessed for sling preference (i.e. full body vs. split-leg) or where this information would be in the resident record. Per interview on 5/31/22 at approximately 5:00 PM, the DON re-confirmed that staff are expected to use the therapy-identified preferred hoyer sling whenever possible, but that a different one may be used by staff if the preferred sling isn't available because we can't keep a resident in bed. The DON also confirmed that there could be possible future situations in which the hoyer pad used at the time of Resident #1's fall on 4/30/22 would be used again on Resident #1 if the split-leg sling was not available.

Based on staff interview and record review, the facility failed to prepare, distribute and serve food in accordance with professional standards for food service safety. Findings include: 1. Per review of the facility food temperature logs between 7/5/21 - 12/26/21, there were no food temperatures recorded for 68 meals. Facility policy is to record food temperatures prior to service at each meal. U.S. Food and Drug Administration's (FDA) Food Code and the Centers for Disease Control and Prevention's (CDC) food safety guidance states that food temperatures above 41 degrees Fahrenheit (F) and below 135 degrees F that allow the rapid growth of pathogenic microorganisms that can cause foodborne illness. There is no evidence that the facility ensured that these standards were met on the 68 occasions. This was confirmed by the Administrator on 1/4/21 at 1:37 PM.

Based on staff interview and record review, staff failed to immediately report alleged misappropriation of resident property (medications) for 5 residents to the Director of Nursing Services or the Administrator and the facility failed to report to the State Survey and Certification Agency no later than 24 hours after discovery of the incident. Findings include: Per review on 03/22/21 of the facilities final report (March 2, 2021), RE: Drug Diversion Investigation Findings, it was noted that nursing staff B & C reported to the Director of Nursing Services (DNS) that some non-narcotic medications seemed to frequently run out before they were due to be refilled. Staff B & C documented the number of pills ([MEDICATION NAME] and [MEDICATION NAME]) all of which are pain medications, prior to leaving for vacation on 01/23/21. Upon return 7 days later, staff B & C compared the written numbers of pills to what was on hand and found the discrepancy. This was reported to the DNS on 01/31/21. [MEDICATION NAME] (vitamin) was also discovered missing on 02/10/21. These missing medications were prescribed to residents on the Dog River Unit. None of the residents were affected and all medications were replaced by the pharmacy. The DNS responded appropriately by putting the medications into locked narcotic boxes in medication carts to be counted and signed out by staff. The DNS then started an investigation. An interview with the DNS on 03/22/21 at 4:20 PM, revealed the facility investigation found the following numbers of missing pills: 30 missing [MEDICATION NAME], for resident #1, 3 missing [MEDICATION NAME] for resident #2, 30 missing [MEDICATION NAME] for resident # 3, 39 missing [MEDICATION NAME] for resident # 4, Full bottle [MEDICATION NAME] for resident # 4 16 missing [MEDICATION NAME] for resident #5. The DNS reports We talked about whether we should report the missing non-narcotic medications immediately to the Division of Licensing and Protection as we continued our investigation. The investigation began on 02/01/21 when the pills were found missing. Staff B and C did not report the alleged violation of misappropriation of resident property to the DNS or administrator immediately and the facility did not notify the Division of Licensing and Protection until 02/26/21. The regulation states to report no later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury.

Based on observation, interview and record review, the facility failed to ensure competency of licensed nurses by not having a written policy regarding expectations of narcotic medication pill counts and dual nurse signatures when deliveries are made by the pharmacy. The facility also failed to re-educate nurses after two drug diversion incidents that were discovered on 01/23/21 and 02/25/21. Findings include: Per review on 03/22/21 of the facility final report (March 2, 2021), RE: Drug Diversion Investigation Findings, it was noted that nursing staff B & C reported to the Director of Nursing Services (DNS) that some non-narcotic medications seemed to frequently run out before they were due to be refilled. Staff B & C documented the number of pills prior to leaving for vacation on 01/23/21. These pills were, [MEDICATION NAME], an antidepressant that may also be used as a pain medication, [MEDICATION NAME] and [MEDICATION NAME] also used for pain or relaxation of muscles. Upon return 7 days later, staff B & C compared the written numbers of pills to what was on hand and found the discrepancy. This was reported to the DNS on 01/31/21. These missing medications were prescribed to residents (#1, #2, #3, #4, #5) on the Dog River Unit. None of the residents were affected and all medications were replaced by the pharmacy. A narcotic drug diversion was also discovered on 02/25/21. Per the facility final report, when staff attempted to reorder [MEDICATION NAME] HCL, the pharmacy revealed that it was too early to re-order. The pharmacy had already sent 120, ½ tabs on 02/08/21 which equate to 60 full tabs. The DNS confirmed that the pharmacy delivered 2 separate cards of 60, ½ tabs on 02/08/21 which would have been a total of 120, ½ pills. Staff G had signed in the delivered medication on 02/08/21 as noted by his/her signature in the blue narcotic count book. Staff G made notation of only 60 pills on hand without a second nurse signature. This additional count guards against theft and diversion of controlled substances. Interview with the DNS on 03/22/21 at 11:45 AM confirmed it is professional practice to have two nurses count and sign the narcotic book upon delivery of narcotic medications from the pharmacy, however this is not specified as a written policy. An observation of medication administration was conducted on 03/22/21 at 1:00 PM. Resident # 6 was due for his/her prescribed [MEDICATION NAME]. Interview with staff D who gave the medication, stated we always count with another nurse and double sign narcotics being delivered from the pharmacy. Per record review on 03/22/21, resident # 6's medication order reads: [MEDICATION NAME] HCL Tablet 5 MG, Give 2.5 mg by mouth three times a day for pain. H/she also has this same medication ordered to give 2.5 mg by mouth every 4 hours as needed. Per review of the residents February 2021 Medication Administration Record, [REDACTED]. The two bingo cards of missing medication had been replaced by the pharmacy. The family of resident # 6 was notified. Numerous attempts were made on 02/10/21 and 02/11/21 by the DNS to question Staff G via phone call and email to ask about vitamins ([MEDICATION NAME]) also missing that belonged to resident # 4. Staff G alerted the DNS of his/her resignation on 02/12/21. A report for drug diversion was filed with the State of Vermont, APS and DAIL on 02/26/21. Medication audits are being conducted per review of the facilities Monthly Narcotic and Controlled Drug Invoice Audit documentation (3/2 through 3/21). This investigation reveals that current medication administration and documentation practices were reviewed verbally to nurses, however there is no documentation of any re-education to confirm this per interview with the DNS on 03/22/21. Areas of concern for re-education are as follows: 1. The need for immediate reporting by staff to the DNS or Administrator, and to the appropriate authorities of any misappropriation of resident belongings, in this case, medications. 2. The importance of educating staff regarding the signs of diversion, symptoms of substance abuse and diversion reporting procedures and reporting of suspected diversion in accordance with facility policy and procedures. 3. Discussion and enforcement of diligent surveillance, and interventions to prevent diversion i.e., 2 nurses to count and sign for delivery of narcotics from the pharmacy.

Based on medical record review, the facility failed to notify the residents representative (POA) immediately at the time of treatment change, medication order changes, and at the time of transfer to the hospital resulting in an admission for 1 applicable resident, (Resident #1). The finding are as follows; Per record review Resident #1 was admitted on [DATE] with [DIAGNOSES REDACTED]. Per review of the progress notes by the surveyor, the following physician order [REDACTED]. They are as follows: -02/06/19 Advanced Practice Registered Nurse (APRN) visit with new orders for chest x-ray, and the administration of [MEDICATION NAME] and antibiotics; -03/25/19 Resident #1 had an elevated temperature and physician order [REDACTED]. POA and Social Worker conversation on 03/26/19; -04/05, 04/06, 04/07 and 04/08/19 [MEDICAL CONDITION] eye drops not administered (possible refusal), and/or not available; -06/13/19 Resident #1 was started on an antibiotic for a [DIAGNOSES REDACTED]. Per review of the progress notes, confirmation is made that in some instances another relative was notified, but not the family member responsible for health care decisions.

Based on interview and record review the facility failed to ensure that a resident's drug regimen is free of unnecessary medications, including medications administrated for excessive duration and without adequate indications for use, for 1 applicable resident sampled (Resident #1). The findings include the following: Per record review Resident #1 was admitted on [DATE] with [DIAGNOSES REDACTED]. Per review of the Medication Administration Record [REDACTED]. On 06/26/19, the physician's orders [REDACTED].) by mouth 2 times a day at 8 AM and 7 PM for cough. Antibiotic treatment was completed on 06/15/19, but the [MEDICATION NAME] cough syrup continued twice a day until 10/03/19. For the months of July, (MONTH) and (MONTH) 2019 there is no documentation by the nursing staff identifying a cough. The resident continued receiving the cough syrup twice a day.

Based on observation, interview and record review the facility failed to ensure that 1 of 3 sampled residents were adequately supervised to prevent accidents and/or intrusion on others, (Resident #1). The findings include the following: Per medical record review, Resident #1 has a [DIAGNOSES REDACTED]. During the past 4 months the following 6 incidents of inappropriate behavior and 3 falls are described as follows: -06/20/19 at approximately 9:30 PM, Resident #1 was found in bed with another resident. -06/24/19 Resident #1 entered another residents room and threw a [NAME]et on the occupied bed. Staff are unsure of the time, but the victim reports incident occurred early AM during the overnight shift. -06/25/19 at approximately 11:15 AM, Resident #1 was observed in the dining room attempting to sit in another resident's wheelchair but sat on the floor. -07/24/19 at approximately 6:49 PM, while in the dining room, Resident #1 was witnessed becoming agitated with another resident who was talking. Resident #1 slammed his/her fist down on the table and shouted shut-up, then proceeded to leave the dining room. -07/31/19 at approximately 10:50 PM, Resident #1 was found on the floor in the hallway lying on his/her right side. The unwitnessed fall resulted in an emergency transport to the hospital. Evaluation revealed a fractured clavicle (also known as the collarbone). -08/03/19 at approximately 5:51 AM, Resident #1 was found lying on the floor in his/her bedroom near the exit door. The resident was cold and clammy with increased lethargy noted, sustained a skin tear to the elbow. -08/16/19 at approximately 12 noon, Resident #1 was eating a bowl of fruit in the dining room. Staff attempted to assist the resident when s/he responded by banging a fork on the table. Simultaneously another resident sat down at the table, when Resident #1 suddenly threw a fork at the resident striking his/her left forearm. The resident was hit with the fork and responded by slapping Resident #1 on the right forearm. -08/24/19 at approximately 3 PM, Resident #1 entered the employee break-room and proceeded to pull a hose from a pipe located on the wall. This resulted in water spilling over the resident and the floor. -08/27/19 at approximately 4:26 PM, Resident #1 poured a cup of juice on another resident's head. Per review of the resident centered care plan, s/he is identified as someone that wanders, has poor interaction with others and has impaired cognition. Resident #1 is requiring more hands on cuing and staff should assist the resident to his/her room and/or walk him/her to his/her bed, help to bed and remove his/her shoes. The facility's interventions to help mitigate these tendencies were 15 minute checks, redirection, provide headphones to listen to music, provide diversional activities and relocate to a quiet environment. Per observation during the survey, the Surveyor observed Resident #1 ambulating independently throughout the facility, following staff and approaching residents in the hall. There was no observed headphone use, relocating the resident to a quiet space, and/or any attempt to manage the resident's aimless wandering. Confirmation is made by the Director of Nurses (DNS) on 08/28/19 at approximately 2 PM that the above information has been accurately obtained from the Electronic Medical Record.

Based on observation and confirmed by interview, the facility failed to ensure that the resident environment remains as free of accident hazards as is possible. Findings include: On 6/24/19 at 11:32 AM, two nurse surveyors observed a gas fireplace operating in the Serenity Lounge on the Turkey Hill unit. The fireplace was built into a wall and stood approximately 4 feet off the floor. There is no barrier to prevent anyone from touching the surface of the fireplace. A Surveyor touched the grate on the front surface and needed to remove hand immediately, causing discomfort within 1 second and leaving a burn on a knuckle on the Surveyor's right hand. Per Raytek laser thermometer, the smooth surface surrounding the metal grate temperature registered between 154-171 degrees Fahrenheit (F). The fireplace is operated by a remote control device with operating instructions on the back. The remote was observed on top of a shelf approximately 20 feet away from the fireplace. CMS Life Safety regulation states that the controls for a direct-vent gas fireplace shall be locked or located in a restricted location. Per interview with the Director of Nursing on 6/24/19 at 11:55 AM, there are 7 residents that ambulate independently or self-propel on the unit. All residents, family and visitors have access to the Serenity Lounge. Residents were observed sitting in the room unaccompanied by staff on several occasions during the survey. Per interview with the facility Maintenance Manager on 6/24/19 at 12:22 PM, there is no system to monitor the surface temperatures of the fireplace when in operation. Additionally, there is no way to monitor when the fireplace is operating.