Maine Veterans Home - Augusta

In the surveyor’s words

From the most serious findings on record at Maine Veterans Home - Augusta, in the surveyor’s own words.

• No harm, potential for more than minimal, patternF580Nov 18, 2025

  Based on record review and interviews, the facility failed to ensure that a resident's physician and representative were notified immediately of a significant change in the resident's medical condition and failed to follow its own policy and procedure for Notification of Change in Resident Condition or Treatment plan for 2 of 5 residents reviewed for significant changes. (Resident's #47 and #110).The facilities Notification of Change in Resident Condition or Treatment Plan policy dated 8/20/24 states under Family Notification.The resident's representative will be notified if the resident chooses and/or: there is a change in the resident's physical, mental or psychosocial status. The resident is involved in an accident or occurrence. […]

• No harm, potential for more than minimal, patternF584Nov 18, 2025

  Based on observations and interviews, the facility failed to adequately provide housekeeping and maintenance services necessary to maintain the building in a sanitary, orderly, and comfortable environment on 2 of 4 wings (Freedom Bay (FB) and Eagle's Landing (EL) and a common area for 3 of 3 facility tours.Findings: 1. On 9/30/25 at 9:13 a.m., on EL-[NAME] outside of Resident rooms [ROOM NUMBERS], a surveyor observed a cushion of the couch was ripped creating an uncleanable surface. At this time, in an interview with a surveyor, the Facility Manager confirmed the finding.2. On 10/01/2025 at 12:55 p.m., on EL - Delta in resident room [ROOM NUMBER], a surveyor observed a floor mat that was dirty, had stains and had ripped material along the side edges. […]

• No harm, potential for more than minimal, patternF812Nov 18, 2025

  Based on observations, interviews, and review of the facility's Food Storage and Protection policy/procedure, the facility failed to ensure the kitchen was maintained in a clean and sanitary manner for a wall fan, a food disposal unit, and the floor; and failed to ensure foods were labeled in the walk-in refrigerators, the walk-in freezer and the dry storage area for 2 of 2 observations on 1 of 4 days of survey (9/29/25). In addition, the facility failed to ensure that plumbing fixtures were properly installed to prevent backflow as required by the Maine State Plumbing Code for 1 of 1 kitchen tours (9/29/25).Findings:The facility's Food Storage and Protection policy/procedure noted: Policy: Food shall be stored, prepared, served, transported and distributed with protection from potential… […]

• No harm, potential for more than minimal, patternF578Oct 23, 2024

  Based on facility policy review, record reviews, and interviews, the facility failed to ensure that the resident and/or resident representative was provided with written information, concerning the right to accept or refuse medical or surgical treatment and/or formulate an advanced directive, or appoint a surrogate, was completed for 9 of 13 residents reviewed for advanced directives. (Resident [R] , R70, R78, , R12, R5, R42, R101, R61, R80 and R94). Findings: Review of facility policy Advanced Directives, DNR (Do Not Resusitate) Orders and Health Care Decision Making undated states Provide to all residents at the time of their admission, and subsequently upon request, written information concerning their rights under Maine Law to make decisions concerning their health care, including the… […]

• No harm, potential for more than minimal, patternF880Oct 23, 2024

  Based on observations, interviews, and facility policy, the facility failed to follow professional standards of practice with usage of Personal Protective Equipment (PPE) and to provide a sanitary environment to help prevent the development and transmission of disease and infection related to hand hygiene during a medication pass on 1 of 3 days of survey. In addition, the facility failed to post enhanced barrier precautions (EBP's) pertaining to Resident's with urinary Foley catheters, and multi drug resistant organisms [MDRO] for 3 of 3 days of survey (10/21/24, 10/22/24 and 10/23/24) (Resident #34 [R34]). […]