Keswick Multi-Care Center

In the surveyor’s words

From the most serious findings on record at Keswick Multi-Care Center, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Mar 3, 2026

  Number of residents sampled:Number of residents cited:Based on observation, record review, and interview with facility staff, it was determined that the facility failed to maintain food service equipment in a manner that ensures sanitary food service operations to prevent possible foodborne illness. This was evident during the initial kitchen tour of the recertification survey. The findings include:A food-contact surface refers to any surface of equipment and utensils that typically comes into contact with food; or from which food may drain, drip, or splash onto food; or a surface that is usually in contact with food. […]

• No harm, potential for more than minimal, widespreadF812Oct 22, 2024

  Based on observations of the facility's kitchen, review of kitchen records, and interview of dietary staff it was determined the facility failed to: 1) ensure all dietary staff wore a hair restraint, 2) ensure stored foods were covered and labeled, and 3) ensure the dishwasher was maintaining the minimum wash temperature for sanitization of dishes. These deficient practices have the potential to affect all residents. The findings include: 1) On 10/7/24 at 7:51AM surveyors conducted an initial tour of the facility's kitchen. On 10/7/24 at 7:54AM surveyors observed Dietary Aide #30 at the serving line plating food with no hair restraint covering exposed hair. […]

• No harm, potential for more than minimal, patternF919Mar 3, 2026

  Based on observations and facility staff interviews it was determined that the facility failed to have an accessible cord attached to the call light device in Resident bathrooms. This finding was found to be evident in 5 out of 34 Resident bathrooms observed on [NAME] Ground Nursing Unit which affected 5 (Resident #113, #115, #132, #161, and #172) out of 34 Residents reviewed for Resident Call System.The findings include:Resident Call Systems (nurse call systems) are essential communication tools in nursing homes that enable Residents to call for assistance via bedside stations, pull cords, or wireless pendants. […]

• No harm, potential for more than minimal, patternF925Mar 3, 2026

  Number of residents sampled: Number of residents cited: Based on observation, and interviews with staff, it was determined that the facility failed to maintain a pest-free environment for the residents. This was evident in 6 of 6 areas reviewed during the recertification survey.The findings include:1) On 02/24/2026 at 7:50 AM, the surveyors noted the presence of fruit flies beneath the drainpipe of the coffee/tea preparation sink. 2) At 8:10 AM, the surveyors detected a live cockroach crawling on wall at the manual ware washing area.3) At 9:00 AM, the surveyors observed fruit flies in the vicinity of the dish machine hand sink, located in front of the chemical storage room.4) At 10:08 AM, a live cockroach was seen crawling on the floor of the laundry room by the surveyor. […]

• No harm, potential for more than minimal, patternF607Oct 22, 2024

  Based on record review and interview it was determined the facility failed to accurately address reporting timeframes for allegations of abuse in their facility policies. This was evident during the surveyor's review of a facility reported incident, MD#00188565 and has the potential to affect all residents. The findings include: On 10/7/24 at 8:45AM surveyors requested the facility's abuse prohibition policy and procedures from the facility's Administrator during the entrance conference, and the policies and procedures were provided shortly thereafter. On 10/8/24 at 11:46AM the surveyor began review of facility reported incident MD#00188565 which involved an allegation of abuse that had not been reported to the Office of Health Care Quality (OHCQ) within the required reporting timeframe. […]