Heritage House

In the surveyor’s words

From the most serious findings on record at Heritage House, in the surveyor’s own words.

• No harm, potential for more than minimal, patternF804Sep 11, 2025

  Based on observation, resident interview, staff interview, document review and policy review the facility failed to provide food that was appetizing to eat and palatable to 4 of 16 residents reviewed (Resident #3, #5, #10 and #17). The facility reported a census of 55 residents.Findings include: 1. The Minimum Data Set (MDS) dated [DATE] for Resident #3 documented a Brief Interview of Mental Status (BIMS) score of 15 indicating no cognitive impairment.On 9/8/25 at 12:19 PM Resident #3 stated the ham was dry and not enough for a child. Resident #3 stated the ham was cold. Resident #3 stated the ham is so dry he could not even eat it. Resident #3 stated look at this it just fell to little pieces. […]

• No harm, potential for more than minimal, patternF812Sep 11, 2025

  Based on observations, staff interviews and policy review, the facility failed to ensure open items were dated, covered and labeled. The facility further failed to maintain clean surfaces and flooring in the kitchen and food preparation areas and failed to ensure the thermometer used to test food temperatures was clean and sanitized to prevent cross contamination. The facility reported a census of 55 residents. Findings include:Observation 9/8/25 at 10:10 AM in the main kitchen with the Certified Dietary Manager (CDM) present revealed the following: a. Two open bags of breaded chicken breasts with no date, not sealedb. Two containers of chicken breasts, one without a lid and no date and one with a lid but no date. c. […]

• No harm, potential for more than minimal, patternF584Aug 10, 2023

  Based on observation, staff interviews, and facility policy review, the facility failed to maintain a clean environment throughout the length of resident room accessed hallways, when multiple stains were observed on 1 out of 3 that accessed resident rooms. The facility reported a census of 56 residents. Findings include: On 8/7/23 at 11:00 AM observation of the carpeted hallway A used by residents and visitors revealed excessive stains of various sizes and colors. On 8/7/23 at 1:40 PM in an interview with the Executive Director, he reported the Maintenance Department Supervisor was out of the facility. Facility policy for Floor care was requested but not provided for a review. […]

• No harm, potential for more than minimal, patternF800Aug 10, 2023

  Based on observation, staff interview, and document review and a facility policy review, the facility failed to provide a well balanced diet that meets nutritional and special dietary needs by use of incorrect serving size portions for meals for 4 of 56 residents reviewed. The facility reported a census of 56 residents. Findings include: During a continuous observation on 8/9/23 from 11:00 AM through 12:00 PM Staff C, Chef served lunch. Observed mechanical soft diets served to 4 out of 56 residents. While serving mechanical soft meat, portion scoop not utilized. Staff C tilted the meat container towards each plate and used a spoon to push off the meat onto each plate. Observed first 3 plates to have larger meat portions and the 4th plate received a smaller portion. […]

• No harm, potential for more than minimal, patternF812Aug 10, 2023

  Based on observations, staff interviews, and document review, the facility failed to store and prepare food in accordance with professional standards for 56 of 56 residents. Resident food had not been prepared under sanitary conditions and with clean sanitary equipment. The facility reported a census of 56 residents. Findings include: On [DATE] from 10:00 AM-11:00 AM continuous observation during the initial primary kitchen tour revealed the following: 1. The upright stainless steel refrigerator/freezer unit located near cooking equipment revealed the refrigerator unit had a soaked hand towel inside on the bottom portion to absorb excess water leaking on the left side of the unit. Debris noted on the bottom of the fridge. […]