Heritage Convalescent Center

In the surveyor’s words

From the most serious findings on record at Heritage Convalescent Center, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Sep 9, 2025

  Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with the professional standards for food service safety for 1 of 1 kitchen reviewed for kitchen sanitation. The facility failed to ensure refrigerated and freezer items were properly stored, labeled, and dated.This failure could place residents at risk of food-borne illness. Findings included:Observation of the freezer on 09/09/25 at 9:54 AM revealed the following:1. (1) bag of unidentified food, no label or date. 2. (1) opened freezer bag of French fries, no label or date.3. (1) bag of hamburger patties, no label or date.4. (1) bag of hashbrowns, open to air, no label or date. 5. (1) bag of meat, no label or date.6. […]

• No harm, potential for more than minimal, widespreadF812Oct 2, 2024

  Based on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in one of one kitchen observed for food storage, preparation, and distribution. Cooks C, D, and E failed to perform hand hygiene appropriately when preparing foods. This failure could place residents who ate food served by the kitchen at risk of food-borne illness from cross-contamination. Findings included: In an observation and interview on 9/30/24 at 11:30 am, [NAME] C was observed washing hands and putting gloves on. [NAME] C touched various kitchen surfaces in the kitchen. […]

• No harm, potential for more than minimal, widespreadF727Mar 6, 2024

  Based on interviews and record review, the facility failed to designate a registered nurse to serve as the Director of Nursing on a full-time basis for the care and treatment of 65 of 65 residents. The facility failed to employ a DON from November 14, 2023, to present day. This failure had the potential to affect residents in the facility by leaving staff without supervisory coverage for coordination of events such as emergency care and disasters such as with flooding, power outage, tornado, fire, etc. […]

• No harm, potential for more than minimal, widespreadF575Aug 23, 2023

  Based on observation, record review, and interview the facility failed to post in a form and manner accessible to residents, resident representatives contact information including telephone numbers for the Long-Term Care Ombudsman program for 2 of 4 residents interviewed in a confidential group interview. The facility failed to ensure the Ombudsman Program information was posted in an area accessible for residents or resident representatives to see. This failure placed residents at risk of not being informed about the Ombudsman Program. […]

• No harm, potential for more than minimal, widespreadF812Aug 23, 2023

  Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with the professional standards for food service safety for 1 of 1 kitchen reviewed for kitchen sanitation. 1. The facility failed to ensure freezer items were properly stored, labeled, and dated. 2. The facility failed to ensure dented cans were not in circulation. 3. The facility failed to ensure pantry foods were properly stored, labeled, and dated. 4. The facility failed to ensure the pantry was free from bugs. These failures could place residents who ate food served by the kitchen at risk of food-borne illness. Findings include: Observation of the freezer on 8/21/23 @ 8:20 AM revealed the following: 1. […]