Helia Healthcare of Benton

In the surveyor’s words

From the most serious findings on record at Helia Healthcare of Benton, in the surveyor’s own words.

• Actual harm, isolatedF690Feb 25, 2026

  Based on interview and record review, the facility failed to ensure a resident who enters the facility with an indwelling catheter is assessed for removal of the catheter as soon as possible, and to provide appropriate treatment and services to prevent urinary tract infections and to restore continence to the extent possible for 1 of 3 (R1) residents reviewed for catheters in the sample of 8. This failure resulted in R1 being hospitalized for a Urinary Tract Infection and altered mental status.Findings include:R1's Face sheet documents an admission date of 9/29/2025 from a local hospital and documents a discharge date of 12/4/25 with the following diagnoses in part; Displaced supracondylar fracture without intercondylar extension of lower end of left femur, subsequent encounter for closed… […]

• No harm, potential for more than minimal, widespreadF812Jun 10, 2022

  Based on observation, interview and record review the facility failed to ensure that the dishes and food contact surfaces were being effectively sanitized. This has the potential to effect all 44 residents residing in the facility. The Findings Include: On 6/7/22 at 9:30 AM during the initial tour of the kitchen when asked to check the sanitizer level in the dish machine the sanitizer test strip indicated less that 25 parts per million (PPM) of chlorine was registering on the test strip. At that time, V4 (Dietary Supervisor) stated that the manufacturer guidelines recommended between 50-100PPM. V4 attempted to prime the sanitizer line of the machine, but was having no success at getting the sanitizer level to reach desired range. […]

• No harm, potential for more than minimal, patternF584Aug 19, 2026

  Based on observation, interview, and record review, the facility failed to provide a comfortable temperature for 9 of 9 residents (R1, R2, R3, R4, R5, R6, R7, R8, R9) reviewed for environment in a sample of 9. This has the potential to affect all 50 residents living in the facility. Findings include:1. R1's Face Sheet documents an admission date of 2/15/25 with included diagnoses of acute respiratory failure with hypoxia, chronic obstructive pulmonary disease, shortness of breath, cough, and hypertension. R1's MDS (Minimum Data Set) dated 5/12/26 documents a BIMS (Brief Interview of Mental Status) of 15, indicating intact cognition. […]

• No harm, potential for more than minimal, patternF550Jul 3, 2026

  Based on interview and record review the facility failed to treat residents with respect and dignity for 10 (R1, R2, R4, R9, R16, R17, R18, R19, R20, R21) of 11 residents reviewed for dignity in a sample of 21. Findings include:1.R1's face sheet documents an admission date of 04/06/2026 with diagnoses including: osteoarthritis, pain, Parkinson's disease, type 2 diabetes, anxiety disorder, major depressive disorder, and cerebral infarction. R1's Minimum Data Set (MDS) dated [DATE] documents a Brief Interview of Mental Status (BIMS) of 14 indicating R1 is cognitively intact.On 07/01/26 at 10:20 AM, R1 stated there are staff at the facility, mostly on nights, that do give the residents attitude. R1 stated they will roll their eyes at them if they ask for anything. […]

• No harm, potential for more than minimal, patternF584Jul 3, 2026

  Based on observation, interview, and record review, the facility failed to provide a comfortable temperature for 8 of 8 residents (R1, R2, R4, R13, R14, R16, R18, R20) reviewed for environment in a sample of 21. Findings include:On 07/01/26 at 12:28 PM the main dining room was 81.3 degrees Fahrenheit (F), at 1:29 PM the temperature was 84.2 degrees F on the left side of the dining room and 83.5 degrees F on the right side of the dining room and the center was 84.0 degrees F. At 2:15 PM the center of the dining room was 85.3 degrees F, at 3:30 PM the dining room was 85.8 degrees F on the right side and 86.7 degrees F on the left side of the dining room and the center was 86.2 degrees F. The north hallway was 81.1 degrees F at 1:30 PM and 82.9 degrees F at 3:06 PM.1. […]