Heartland Health Care Center - Greenville East
Greenville, South Carolina · CCN 425106
17 surveys since 2011. The first finding at harm level was recorded in 2020.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 78
- Surveys
- 17
- Harm or worse
- 5
- Immediate jeopardy
- 3
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 132
- Ownership
- For profit - Limited Liability company
- Chain
- PACS GROUP
- County
- Greenville
- Medicare-certified since
- 1976
CMS ratings
- Overall
- 2
- Health inspection
- 1
- Staffing
- 2
- Quality measures
- 5
CMS’s own Five-Star ratings.
Compared with similar facilities
Not shown for this facility: too few citations in window (n=19, floor 20).
Last survey on record
Jun 18, 2026
144 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.07 | 3.42 |
| Registered-nurse hours per resident day | 0.55 | — |
| Annual nurse turnover | 51.8% | 43.8% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Fines
- $12,418 across 1 penalty
- Special focus
- SFF Candidate
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L211.1% |
| Actual harm | G211.1% | H— | I— |
| No harm, potential for more than minimal | D1055.6% | E15.6% | F316.7% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F8803×
Provide and implement an infection prevention and control program.
- F8122×
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F5581×
Reasonably accommodate the needs and preferences of each resident.
- F6411×
Ensure each resident receives an accurate assessment.
- F6561×
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
In the surveyor’s words
From the most serious findings on record at Heartland Health Care Center - Greenville East, in the surveyor’s own words.
- Immediate jeopardy, widespreadF727Jan 15, 2026
Based on record review and interviews, the facility failed to ensure that nursing services were provided by a licensed nurse when the Director of Nursing (DON)1 worked while her nursing license was placed on temporary suspension, effective June 18th, 2025. The DON1 continued to work on June 18th, 2025, and June 23rd, 2025, providing nursing leadership oversight without a valid license and provided direct patient care for two residents (R)4 and R5. On 01/14/26 at 3:50 PM, the State Agency (SA) determined that the facility's non-compliance with one or more federal health, safety, and/or quality regulations could cause psychosocial harm.On 01/14/26 at 3:50 PM, the survey team provided the Director of Nursing with a copy of the CMS Immediate Jeopardy (IJ) Template, informing the facility IJ… […]
- Immediate jeopardy, widespreadF835Jan 15, 2026
Based on record review and interviews, the facility failed to ensure it had systems in place to verify licensure for nursing leadership. The Director of Nursing (DON)'s license was suspended by the State of South Carolina (SC), effective June 18, 2025, yet she continued providing clinical oversight, supervising nursing staff, and direct resident care while unlicensed.On 02/14/26 at 3:50 PM, the State Agency (SA) determined that the facility's non-compliance with one or more federal health, safety, and/or quality regulations could cause psychosocial harm.On 01/14/26 at 3:50 PM, the survey team provided the Director of Nursing with a copy of the CMS Immediate Jeopardy (IJ) Template, informing the facility IJ existed as of 06/18/25. […]
- Actual harm, isolatedF656Dec 3, 2021
Based on observations record reviews, interviews, and facility protocols, the facility failed to follow the care plan for the prevention of falls for one (1) resident (Resident #57) and for providing showers for one (1) resident (Resident #98). The sample included 25 residents. Resident #57 had 28 falls and the staff did not consistently follow the care plan and the resident sustained [MEDICAL RECORD OR PHYSICIAN ORDER] . Resident #98's was care planned to receive two (2) showers a week and the staff did not provide the showers as planned. […]
- Actual harm, isolatedF689Dec 3, 2021
Based on observations, record reviews, interviews, and review of facility protocol, the facility failed to investigate the causative factors of the falls, failed to provide interventions as planned and failed to provide effective interventions for the prevention of falls for one (1) of two (2) residents reviewed for falls. (Resident #57) Resident #57 experienced 28 falls since 1/1/21 resulting in two (2) head lacerations requiring sutures or skin glue to treat. Findings include: Review of the facility protocol titled, Falls Practice Guide dated 12/2011 documented the Falls Practice Guide was an approach that used the nursing process framework: assess, plan, implement and evaluate. […]
- No harm, potential for more than minimal, widespreadF812Jun 18, 2026
Based on observation, interview, and policy review, the facility failed to store, prepare, and serve food under accepted sanitary conditions due to lack of regular cleaning of the food preparation area, placement of non-resident food items in the walk-in cooler and removal of expired items from the food supply. The deficient practice had the potential to affect 119 of 122 residents receiving oral diets.Findings include:Review of the facility policy titled, Sanitization, with a revision date of November 2022, revealed Policy Statement - The food service area is maintained in a clean and sanitary manner. […]
Read 20 findings in full →The most serious and the most recent: 20 of 78 on record.
Every survey on record
FindingsAt actual harm or above
- Jun 18, 2026Standard8 findings
- Jan 15, 2026Complaint2 findings · 2 harm
- Apr 11, 2025Standard1 finding
- May 31, 2023Standard2 findings
- Dec 3, 2021Standard and complaint5 findings · 2 harm
- Sep 16, 2021Complaint1 finding
- May 19, 2020Complaint1 finding · 1 harm
- Jan 9, 2020Standard8 findings
Show the 9 earlier surveys
- Sep 26, 2018Standard9 findings
- Aug 11, 2017Complaint2 findings
- Jun 14, 2017Standard3 findings
- Aug 18, 2016Standard5 findings
- Apr 22, 2015Standard and complaint1 finding
- Nov 1, 2013—9 findings
- Aug 22, 2012—5 findings
- Oct 18, 2011—3 findings
- Jun 22, 2011—13 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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