Health Center at the Hill at Whitemarsh, The

In the surveyor’s words

From the most serious findings on record at Health Center at the Hill at Whitemarsh, The, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812May 7, 2021

  Based on observation, review of facility policy, and staff interview, it was determined that the facility failed to store and serve food/beverages in accordance with professional standards for food safety in the main kitchen area and in one of two kitchenette (Third floor kitchenette) Findings include: Review of facility policy Health Care Dining - Uniform dated April 19, 2019, revealed: The general statement of the policy is to ensure staff members are maintaining high sanitation standards and are representing The Hill at Whitemarsh in a professional manner. The corresponding procedures included that the HC dining uniform consists of: . Hair Net. 1. […]

• No harm, potential for more than minimal, patternF812Feb 14, 2024

  Based on observation, facility policy review, product labeling review, and interviews with staff, it was determined that the facility failed to store food under sanitary conditions in the main facility kitchen. Findings Include: At initial kitchen tour was held on February 12, 2024 at 9:25 a.m. with the Director of Dining, Employee E4 and Chef, Employe E5. Review of facility policy titled, Food Receiving and Storage dated [DATE] states, Policy Statement: Foods shall be received and stored in a manner that complies with safe food handling practices. Policy Interpretation and Implementation reads, 1. Food Services, or other designated staff, will maintain clean food storage areas at all times. 2. […]

• No harm, potential for more than minimal, isolatedF573Apr 21, 2023

  Based on review of clinical records, interviews with staff and review of policies and procedures, it was determined that the facility failed to ensure timely access to personal and clinical records for one of seven residents reviewed. (Resident R168) Findings include: The facility policy titled Nursing Services dated March 12, 2023, indicated that the clinical records person or designee was responsible for ensuring that each resident had access to his/her personal records upon request. The policy indicated that each resident would receive confidential treatment of his/or her personal and medical records. The policy stated that the clinical records would be released within 24 hours, after the written consent by the resident or the resident's legal representative was received. […]

• No harm, potential for more than minimal, isolatedF622Apr 21, 2023

  Based on clinical record review and interview with staff, it was determined that the facility did not ensure that proper documentation was maintained in the clinical record related to a resident-initiated discharge to the community that included resident's or resident representative's verbal or written notice of the intent to leave the facility for one of three discharged residents reviewed (Resident R51). Findings include: Review of Resident R51's clinical record revealed that resident was admitted to the facility on [DATE], from a local hospital with diagnoses of Delirium due to physiological condition, Atrial Fibrillation, Retention of Urine, Hypertensive Heart Disease, Obstructive Sleep Apnea, Embolism and Presence of Cardiac Pacemaker and was discharge from the facility back to the… […]

• No harm, potential for more than minimal, isolatedF574Jun 6, 2022

  Based on group interview, observations and interviews with staff, it was determined that the facility failed to display proper contact information, including the appropriate phone number for filing complaints concerning any suspected violation of state or federal nursing facility regulations for two of two nursing units. (Second Floor and Third Floor) Findings include: During a group interview with Resident R3, Resident R6, Resident R41 and Resident R94 on June 3, 2022, at approximately 10:15 a.m. Resident R41 indicated that he did not know how to contact the Pennsylvania Department of Health if he had a complaint. Resident R3 agreed and said he also did not know where to find this information. […]