Garden Terrace Healthcare Center of Federal Way

In the surveyor’s words

From the most serious findings on record at Garden Terrace Healthcare Center of Federal Way, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Apr 16, 2024

  Based on observation and interview, the facility failed to ensure the physical environment was kept clean and food stored under sanitary conditions for 1 of 1 kitchen observed. Facility staff failed to: Label and date food; discard damaged/spoiled food; keep kitchen vents free from dirt/dust build-up; and maintain cleanliness of handwashing sinks and garbage bins. The facility failed to ensure 2 of 4 resident refrigerators in the nursing units (Lily Garden & Tea Garden) were monitored for opened and undated food and liquids, partially-eaten and spoiled resident-owned food brought in from outside sources, and cleanliness. […]

• No harm, potential for more than minimal, patternF584Aug 14, 2026

  Based on observation, interview, and record review, the facility failed to maintain sink faucets in good repair for 1 supplemental resident (Resident 38) and 2 of 15 sampled residents (Residents 95 & 3); failed to ensure building repairs were completed in a timely manner for 1 of 15 sampled residents (Residents 97) reviewed for environment, failed to ensure common area carpeting was clean for 1 of 2 common areas (Lower-level main hallway); and failed to ensure residents' personal property was protected from loss for 1 of 15 sampled resident (Residents 11) and 1 supplemental resident (Resident 6) reviewed for missing property. […]

• No harm, potential for more than minimal, patternF585Aug 14, 2026

  Based on observation, interview, and record review, the facility failed to ensure grievances were initiated, logged, investigated, resolved, and responded to in accordance with facility policy for 2 of 15 sampled residents (Residents 11 & 69) and 5 supplemental residents (Resident 6, 28, 46, 62, & 108) reviewed for grievances. These failures placed residents at risk for unresolved concerns, frustration, unmet care needs, and diminished quality of life.Findings included .FACILITY POLICYReview of the facility's Grievance Program (Concern and Comment) policy, reviewed 09/26/2025, showed the facility would inform residents upon admission of their right to file grievances either verbally or in writing, and would post a contact name and telephone number for the designated Grievance Officer… […]

• No harm, potential for more than minimal, patternF684Jun 16, 2025

  Based observation, interview, and record review, the facility failed to ensure the provision of skin care for residents with skin impairments for 1 of 4 residents (Residents 113) reviewed for non-pressure skin; provide bowel/constipation care for 2 of 4 residents (Residents 3 & 166) reviewed for constipation. These failures placed residents at risk for avoidable discomfort, skin breakdown, pain, and infection. Findings included . <Facility Policy> According to the facility's 07/09/2024 Skin Integrity . policy, a comprehensive skin inspection/assessment would be completed on admission to the facility. […]

• No harm, potential for more than minimal, patternF812Jun 16, 2025

  Based on observation, interview, and record review the facility failed to prepare food under sanitary conditions for 1 of 1 facility kitchens. The failure to ensure cooking surface sanitizer was available at a suitable concentration and ensure exhaust fans were clean placed residents at risk for contaminated food and food-borne illness. Findings included . <Facility Policy> According to the facility's 05/01/2025 Prevention of Cross Contamination policy, the facility must store, prepare, distribute and serve food in accordance with professional standards for food service safety. […]