Deficiency Index

Franklin Plaza Extended Care

Cleveland, Ohio · CCN 365388

35 surveys since 2011, 4 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
94
Surveys
35
Harm or worse
4
Immediate jeopardy
2
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file27/35

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
178
Ownership
For profit - Corporation
Chain
LEGACY HEALTH SERVICES
County
Cuyahoga
Medicare-certified since
1978

CMS ratings

Overall
3
Health inspection
2
Staffing
2
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 88 for-profit facilities with 128 or more beds in Ohio.

Last survey on record

Mar 3, 2026

251 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.563.43
Registered-nurse hours per resident day0.62—
Annual nurse turnover48.7%48.1%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG12.6%H—I—
No harm, potential for more than minimalD2463.2%E821.1%F410.5%
No harm, potential for minimalA—B—C12.6%
CMS’s current file: 38 of the 94 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8124×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F6903×

    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

  • F8803×

    Provide and implement an infection prevention and control program.

  • F5782×

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

  • F5842×

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

In the surveyor’s words

From the most serious findings on record at Franklin Plaza Extended Care, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF689Jun 10, 2022

    The following survey finding pertain to an incident of past noncompliance that was subsequently corrected prior to this survey. Based on interview, record review, and facility policy review, the facility did not ensure physician orders and care planned interventions were implemented to prevent elopement for one resident (Resident #61) who was identified with poor judgement skills and had an appointed guardian. This resulted in Immediate Jeopardy and the potential for life-threatening harm and/or serious injuries when Resident #61, left the facility and was later found by the police approximately 2.4 miles from the facility. This affected one, Resident #61, of three residents reviewed for elopement. The facility identified 22 residents at risk for elopement. […]

  • Actual harm, isolatedF689Mar 3, 2026

    Based on closed record review, hospital record review, facility policy review and interview, the facility failed to ensure staff provided Resident #168 with necessary, adequate and safe assistance during activities of daily living (ADL)/personal care to prevent fall with major injury, and failed to provide Resident #162 sufficient supervision and intervention to prevent the resident from exiting the facility unsupervised. This affected two residents (Resident #162 and #168) of three reviewed for accidents.Actual harm occurred on 09/14/25 at approximately 7:00 P.M. […]

  • Actual harm, isolatedF689Oct 5, 2021

    Based on record review and interview the facility failed to ensure appropriate positioning in bed prior to turning Resident #157 for incontinence care. Actual Harm occurred when Resident #157 was rolled off the bed during incontinence care resulting in a hematoma to the left forehead and hospitalization . This affected one (Resident #157) of five residents observed for accidents. The facility census was 156. Findings include: Review of the medical record revealed Resident #157 was admitted to the facility on [DATE] and discharged on [DATE] with diagnoses including persistent vegetative state, chronic [CONDITION(S)] with [CONDITION(S)], [CONDITION(S)], [CONDITION(S)], gastronomy, heart failure, and [CONDITION(S)]. […]

  • No harm, potential for more than minimal, widespreadF812Sep 2, 2025

    Based on observation, staff interview and facility policy review, the facility failed to maintain the kitchen area in a clean and sanitary manner and failed to ensure foods were labeled and dated properly. This had the potential to affect all but four (Residents #3, #158, #99 and #153) identified by the facility who received nothing by mouth and did not receive food from the kitchen. The facility census was 163. Findings include:Tour of the facility kitchen area on 08/25/25 between 8:28 A.M. and 9:00 A.M. […]

  • No harm, potential for more than minimal, widespreadF814Jun 4, 2024

    Based on observation and staff interview, the facility failed to ensure facility garbage and refuse was maintained in a sanitary condition. This had the potential to affect all 157 residents residing in the facility. The facility census was 157. Findings include: Observation of the facility's outside dumpster area with Dietary Manager (DM) #529 on 06/03/24 at 3:30 P.M. revealed multiple plastic trash bags full of refuse were on the sides of the dumpster, multiple used Styrofoam food containers were on the ground outside the dumpster area, and various other pieces of miscellaneous debris were noted on the ground outside the dumpster area including, plastic gloves, straws, disposable masks, and various food particles. […]

Read 23 findings in full →The most serious and the most recent: 23 of 94 on record.

Every survey on record

FindingsAt actual harm or above

  • Mar 3, 2026Complaint7 findings · 1 harm
  • Oct 22, 2025Complaint1 finding
  • Sep 2, 2025Standard and complaint10 findings
  • Jul 10, 2025Complaint4 findings
  • Nov 6, 2024Complaint5 findings
  • Jun 4, 2024Complaint1 finding
  • Apr 5, 2023Complaint3 findings
  • Sep 29, 2022Complaint2 findings
Show the 27 earlier surveys
  • Aug 2, 2022Standard and complaint4 findings
  • Jun 10, 2022Complaint1 finding · 1 harm
  • Apr 28, 2022Complaint1 finding
  • Nov 10, 2021Complaint3 findings
  • Oct 5, 2021Complaint1 finding · 1 harm
  • May 22, 2021Complaint1 finding
  • Feb 3, 2021Complaint1 finding
  • Jan 15, 2021Complaint1 finding
  • Dec 17, 2020Infection control3 findings
  • Jun 6, 2019Standard7 findings
  • May 17, 2018Standard2 findings
  • Mar 23, 2017Standard2 findings
  • May 6, 2016Standard1 finding
  • Oct 6, 2015Complaint2 findings
  • Aug 18, 2015Complaint3 findings
  • Feb 12, 2015Standard2 findings
  • Nov 18, 2014Complaint1 finding · 1 harm
  • Oct 21, 2014Complaint2 findings
  • Sep 15, 2014Complaint1 finding
  • Nov 7, 2013—3 findings
  • Sep 7, 2013—2 findings
  • Jun 6, 2013—3 findings
  • Jul 26, 2012—5 findings
  • Jul 11, 2012—1 finding
  • May 17, 2012—1 finding
  • Jan 11, 2012—5 findings
  • May 5, 2011—2 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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