Finger Lakes Health

In the surveyor’s words

From the most serious findings on record at Finger Lakes Health, in the surveyor’s own words.

• Actual harm, patternF689Apr 8, 2026

  Based on observations, interviews, and record review, the facility failed to ensure the resident environment remained as free of accident hazards as possible and did not ensure adequate supervision and assistive devices were provided to prevent accidents for four (4) of eight (8) residents reviewed (Residents #65, #75, #98, and #101). Specifically, Residents #65, #75, and #101 were at risk for accidents related to inconsistent and unsafe use of full body lift slings (a fabric device used with a mechanical lift to support and transfer a resident) including use of incorrect sling sizes and reuse of disposable slings. Resident #98 experienced a fall on 11/11/2025 from a full body lift, resulting in a head injury that required staples. […]

• Actual harm, isolatedF684Apr 8, 2026

  Based on observations, interviews, and record review, the facility failed to ensure care and services were provided in accordance with the resident's needs and professional standards for two (2) of eight (8) residents reviewed (Residents #96 and #131). Specifically, Resident #96 who had a diagnosis of dysphagia (difficulty swallowing that can lead to choking, coughing, or food feeling stuck in the throat), received a diet inconsistent with their swallowing needs due to failure to implement and communicate a diet recommendation and supervision needs, and experienced a choking episode requiring abdominal thrusts. […]

• No harm, potential for more than minimal, patternF610Apr 8, 2026

  Based on observations, interviews, and record review, the facility failed to ensure allegations and incidents were thoroughly investigated and documented, including identification of root cause and implementation of corrective actions, for two (2) of eight (8) residents reviewed (Residents #98 and #131). Specifically, the facility failed to conduct a thorough and complete investigation for Resident #98 following a fall from a full body lift resulting in a head injury, and for Resident #131 following a thermal burn (a skin injury caused by contact with heat sources like hot liquids, causing tissue damage) incident related to reheated food. […]

• No harm, potential for more than minimal, patternF836Sep 1, 2023

  Based on observations, interview, and record review conducted during the Recertification Survey at the Geneva Living Center North, Geneva Living Center South, and Huntington Living Centers 8/28/23 to 9/1/23, it was determined that the facility did not ensure compliance with all applicable State codes. Specifically, the facility was not in compliance with Section 915 of the 2015 Edition of the International Fire Code as adopted by New York State, which requires the use of carbon monoxide detection in a building that has fuel-burning appliances. The findings are: Observations during the initial tour of the Geneva Living Center North on 8/28/23 at 2:45 PM included natural gas-powered hot water heaters in the basement boiler rooms. […]

• No harm, potential for more than minimal, patternF655Jul 22, 2022

  Based on observations, interviews, and record reviews conducted during a Recertification Survey at the [MEDICATION(S)] North and South and [CONDITION(S)] Living Centers, completed on 7/22/22, it was determined that for six (Residents #112, #150, #330, #329, #163, and #336) of eight residents reviewed for Baseline Care Plans (BCP), the facility did not ensure that the BCP was reviewed with, and a written copy provided to the resident and/or the resident representative as per the regulations. […]