Finger Lakes Center for Living

In the surveyor’s words

From the most serious findings on record at Finger Lakes Center for Living, in the surveyor’s own words.

• Immediate jeopardy, isolatedF600Feb 20, 2026

  Based on record review and interviews during a survey (iQIES #2733288), the facility failed to implement immediate measures to protect residents from abuse for two (2) of four (4) residents (Residents #1 and #2) reviewed. Specifically, there was witnessed verbal and physical abuse by Certified Nurse Aide #7 toward Resident #1. Certified Nurse Aide #7 continued to have access to residents, resulting in an incident of verbal abuse with Resident #2. There was no documented evidence that a registered nurse completed assessments on Resident #1 or Resident #2 on [DATE] after the incidents of witnessed abuse. […]

• Immediate jeopardy, isolatedF609Feb 20, 2026

  Based on record review and interviews during a survey, the facility failed to timely report witnessed verbal and physical abuse for two (2) of four (4) residents (Residents #1 and #2) reviewed, resulting in the alleged perpetrator having continued access to residents. Specifically, on 02/01/2026 at approximately 4:00 PM, Certified Nurse Aide #9 witnessed Certified Nurse Aide #7 handling Resident #1 roughly, spraying them with perfume when they were combative with care, and making a verbally abusive statement. Certified Nurse Aide #9 reported the incident to Registered Nurse Supervisor #12, who did not assess Resident #1. […]

• Immediate jeopardy, isolatedF760Oct 29, 2025

  Based on record review and interviews during the abbreviated survey (IQIES #2626859), the facility failed to ensure residents were free from significant medications errors for one (1) of five (5) residents (Resident #1) reviewed for admission orders. Specifically, Resident #1's hospital discharge medications included an anticoagulant (blood thinner). The medication was not ordered upon admission, and the resident did not receive an anticoagulant from 09/02/2025 - 09/18/2025. Resident #1 was subsequently sent to the hospital and diagnosed with a deep vein thrombosis (a blood clot in a vein). […]

• No harm, potential for more than minimal, widespreadF812Jul 24, 2026

  Based on observations and interviews (iQIES intake #26844070), the facility failed to follow proper sanitation practices to prevent the outbreak of food borne illness in one of one main kitchen. Specifically, the dish machine sanitizer concentration was not monitored, and dishware was not sanitized.Findings include:The facility policy Dishwashing, revised 03/2025, did not document dish machine sanitation or monitoring of temperatures or chemical concentrations to ensure the machine was functioning.The 12/10/2025 vendor invoice documented the dish machine booster heater was down and the dish machine was set up as a low temperature chemical sanitizer while waiting for the booster to come in.During an interview on 07/21/2026 at 5:23 PM, the Food Service Director stated the dish machine was… […]

• No harm, potential for more than minimal, widespreadF880Jul 24, 2026

  Based on record review and interviews, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for legionella (a bacteria causing Legionnaires' disease-a respiratory disease) testing. Specifically, the facility's water management plan and Environmental Assessment of Water Systems in Healthcare Settings was not reviewed/updated since 2022 and legionella testing was not completed since 2024.Findings include: The Environmental Assessment of Water Systems in Healthcare Settings form documented the form was last updated on 09/27/2022.The facility's Water Management Plan documented it was last reviewed on… […]