Eastside Center for Health & Rehabilitation, LLC

In the surveyor’s words

From the most serious findings on record at Eastside Center for Health & Rehabilitation, LLC, in the surveyor’s own words.

• Immediate jeopardy, isolatedF678Dec 19, 2022

  Based on interviews, review of facility's policies and procedures for Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) use, and review of the Bangor Fire Department Emergency Medical Service (EMS) Patient Care Report, the facility failed to provide CPR to a resident (Resident #1) who was a full code, when found unconscious, not breathing, and pulseless. This failure resulted in delay of basic life support care to a resident and created an immediate jeopardy situation for 1 of 22 residents who were a full code status. Findings: On [DATE], the Department of Licensing and Certification received a complaint from an anonymous source indicating that CPR was not provided by the nurse and the AED device was not functioning. […]

• Actual harm, isolatedF690Feb 25, 2025

  Based on observations, interviews, facility policy review, and record review, the facility failed to monitor a resident's bowel movements and initiate the Bowel Regime protocol on shift 7 for 1 of 1 residents reviewed (Resident # [R] 46). This failure resulted in R46 not having a bowel movement for an additional 16 shifts which resulted in R46 screaming out for help and crying because of the pain due to gas buildup and constipation. Findings: The facility's policy, Bowel Regime last revised 3/23 indicated: - Certified Nursing Assistant (CNA) is responsible for accurate documentation of bowel moments in Point Click Care (PCC) [electronic medical record]. - The Licensed Nurse reviews the PCC Clinical Alerts daily for residents in need of the bowel regime. […]

• Actual harm, isolatedF689Apr 18, 2023

  Based on review of the Facility Reported Incident report, facility's investigation, facility's policies and procedures, record review, and interviews, the facility failed to follow their own policy and procedures for Transfer Techniques, Fall Prevention Program, Accident/Incidents and failed ensure that care plan interventions for the use of a gait belt during transfers were followed for 1 of 2 sampled residents (#1). This failure to use a Gait Belt resulted in a distal femur fracture. Finding: Review of the Facility's Reported Incident form, dated 4/13/23 and the 5 day follow up report, dated 4/17/23, stated on 4/11/23 resident sustained an injury while two students and one CNA were transferring. […]

• No harm, potential for more than minimal, widespreadF585Apr 1, 2026

  Based on interviews, observations, and record reviews, the facility failed to develop and/or implement policy and procedures for residents to file grievances to ensure timely resolution to resident concerns. This has the potential to affect all residents. Findings: 1. The facility's Grievance Policy, revised 11/16, indicated the following: The resident/responsible party can bring forward their concerns verbally and or by the writing grievance process. Grievance/concerns forms are available on the nursing units and in the front lobby where applicable. Facility staff Is encouraged to attempt to resolve the verbal grievance/concern at the time it is brought forward whenever possible. […]

• No harm, potential for more than minimal, widespreadF921Dec 30, 2025

  Based on observations and interview, the facility failed to maintain a clean/sanitary environment on 1 of 1 days of survey (12/30/25). This has the potential to effect all residents.Findings:On 12/22/25 at 8:00 a.m., the State of Maine, Division of Licensing and Certification received an anonymous complaint including an allegation that there was standing water in the basement.On 12/30/25 at 12:12 p.m., during the environmental tour 2 surveyors and the Regional Director of Clinical Operations observed and confirmed the presence of standing water in a basement storage room located below the kitchen and in the basement space located below resident rooms.On 12/30/25 at 12:40 p.m., during an interview with a surveyor, the Maintenance Director stated the standing water located in the storage… […]