Crown Point Health Suites

In the surveyor’s words

From the most serious findings on record at Crown Point Health Suites, in the surveyor’s own words.

• Immediate jeopardy, isolatedF689May 9, 2025

  Based on observation, interview and record review, the facility failed to ensure each resident received adequate supervision and assistance devices to prevent accidents for 1 of 5 residents (Resident #1) reviewed for elopement. The facility failed to ensure Resident #1 who was exit seeking on the night of 04/14/25 around 11:00 PM and the morning of 04/15/25 before 8 AM and then eloped (via motorized w/c) from the facility to a local church (.17 miles) the afternoon of 04/15/25 at 2:20 PM. Staff were unaware of Resident #1's elopements when the facility was notified by a Community Member via telephone on 04/15/25 at 2:39 PM that the resident was at a church. An Immediate Jeopardy (IJ) was identified on 5/08/25 at 4:53 PM. […]

• No harm, potential for more than minimal, patternF585Apr 10, 2026

  Based on observation, interview, and record review, the facility failed to provide information to residents and their representatives on their rights related to filing grievances for 10 of 10 confidential residents. The facility failed to ensure 10 of 10 confidential residents were provided, through postings in prominent locations, the Grievance Procedure. The facility failed to provide information in regards to who the facility Grievance Officer was and their contact information. The facility failed to educate residents on how to file an anonymous grievance, and their right to obtain a written decision related to their grievance. This failure could place the residents at risk of unresolved grievances and decreased quality of life. […]

• No harm, potential for more than minimal, patternF812Apr 10, 2026

  Based on observation, interview, and record review the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety in facility 1 of 1 kitchen reviewed for food safety. 1) The facility failed to ensure food items in the refrigerator (x1), and freezer (x1), were labeled and stored in accordance with the professional standards for food service. 2) The facility failed to ensure the iced tea machine's outer surface was free from dirt and stains. 3) The facility failed to ensure the refrigerator and freezer outer handle surface were free from greasy stains. 4) The facility failed to ensure the faucets were free from corrosion. These failures could place residents at risk for food-borne illness and cross contamination. […]

• No harm, potential for more than minimal, patternF550Feb 5, 2025

  Based on observations, interviews, and record reviews, the facility failed to ensure each resident was treated with respect, dignity, and care for each resident in a manner and in an environment that promotes the maintenance or enhancement of their quality of life, recognizing each resident's individuality and the facility failed to protect and promote the rights of the resident for 3 of 19 residents (Resident #18, Resident #136, and Resident #145) reviewed for resident rights in that: 1. CNA D and CNA E provided peri care for Resident #18 and failed to close the blinds. 2. The facility failed to provide a privacy cover for Resident #136's urinary catheter bag. 3. […]

• No harm, potential for more than minimal, patternF583Feb 5, 2025

  Based on observations, interviews, and record review, the facility failed to ensure that each resident has a right to personal privacy and confidentiality of his or her personal medical records for 14 of 14 resident was reviewed for privacy (Resident #25 and 12 residents listed in the 24-hour report book, Resident#7, #8, #10, #11, #15, #36, #44, #56, #58, #186, #187, #188). 1. CNA F failed to protect residents personal care information by leaving the 24-hour report book open on a table in the hallway on Emerald Hall. 2. […]