Complete Care at Meriden

In the surveyor’s words

From the most serious findings on record at Complete Care at Meriden, in the surveyor’s own words.

• Immediate jeopardy, isolatedF689Oct 4, 2024

  Based on a review of clinical records, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for elopement, the facility failed to provide the necessary supervision to prevent elopement. As a result, Resident #1 who had cognitive impairment and was at risk for elopement was able to exit the building unsupervised, resulting in a finding of Immediate Jeopardy, past non-compliance. The finding includes: Resident #1 was admitted to the facility on [DATE] with diagnoses that included metabolic encephalopathy, alcohol induced dementia and anxiety. […]

• Actual harm, isolatedF689Oct 25, 2021

  Based on clinical record reviews, review of facility documentation and interviews for one of three sampled residents (Resident #7) who was totally dependent on staff for personal hygiene, the facility failed to ensure two (2) staff members provided care to prevent the resident from rolling roll out of the bed and sustaining a fracture and.the facility failed to ensure an extension cord was not utilized to power thescreening device. The findings include: Resident #7's diagnoses included anxiety disorder, [CONDITION(S)], and obstructive sleep apnea. […]

• No harm, potential for more than minimal, widespreadF812Apr 4, 2024

  Based on tour of the kitchen, observations, facility policy and interviews, the facility failed to ensure food items in the dry storage were kept sealed from the environment and non-food items (detergent and open box of unused scrub pads) were not stored in the dry food storage and failed to ensure that daily food meal temperatures were consistently documented and failed to ensure the cook during plating food properly handle hamburger roll and the nourishment room ice machines was free from build up and pink build up on the ice outlet and the one machine was free from water overflow dish that overflowed onto the floor. The findings included: 1. […]

• No harm, potential for more than minimal, patternF602Aug 18, 2026

  Based on clinical record reviews, facility documentation, facility policies, and interviews for seven (7) of seven (7) sampled residents (Residents #1, #2, #3, #4, #5, #6 and #7) who received a controlled narcotic medication for pain management, the facility failed to ensure residents' controlled narcotic medications were not removed from the facility by a licensed staff member. The findings include: 1. Resident #1's diagnoses included left femur fracture, protein calorie malnutrition and polyneuropathy. […]

• No harm, potential for more than minimal, patternF759Feb 17, 2026

  Based on observations, review of the clinical record, facility policy, facility documentation, and interviews for 1 of 6 residents (Resident #127) observed for medication administration, the facility failed to ensure the medication error rate was not 5 percent (%) or greater (the error rate was 6.9%). The findings include: Resident #127 had diagnoses that included major depression, diabetes, heart failure, hypertension, and anemia. The quarterly MDS dated [DATE] identified Resident #127 had intact cognition. […]