Deficiency Index

Chestnut Hill Health and Rehabilitation Center LLC

East Longmeadow, Massachusetts · CCN 225303

18 surveys since 2011, 5 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
83
Surveys
18
Harm or worse
5
Immediate jeopardy
0
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse5

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file12/18

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
135
Ownership
For profit - Corporation
Chain
VANTAGE CARE
County
Hampden
Medicare-certified since
1987
Ownership changed
In the last 12 months

CMS ratings

Overall
3
Health inspection
3
Staffing
3
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded fewer weighted findings than most of its peer group.

Weighted by harm level, against 96 for-profit facilities with 128 or more beds in Massachusetts.

Last survey on record

Jul 16, 2026

116 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.633.59
Registered-nurse hours per resident day0.30—
Annual nurse turnover25.3%34.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Payment denials
1

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1657.1%E517.9%F13.6%
No harm, potential for minimalA—B310.7%C310.7%
CMS’s current file: 28 of the 83 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6372×

    Assess the resident when there is a significant change in condition

  • F6412×

    Ensure each resident receives an accurate assessment.

  • F7592×

    Ensure medication error rates are not 5 percent or greater.

  • F8422×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  • F8802×

    Provide and implement an infection prevention and control program.

In the surveyor’s words

From the most serious findings on record at Chestnut Hill Health and Rehabilitation Center LLC, in the surveyor’s own words.

  • No harm, potential for more than minimal, widespreadF638Sep 23, 2022

    Based on record review and interview, the facility failed to ensure that its staff completed quarterly review Minimum Data Set (MDS) assessments for 23 residents (#3, #4, #5, #6, #8, #9, #10, #11, #12, #13, #14, #16, #17, #19, #20, #21, #22, #23, #25, #27, #32, #42, and #43), out of a total of 29 sampled residents. Findings Include: Review of the Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument (RAI) Version 3.0 Manual indicated the Quarterly MDS Assessment must be completed no later than 14 calendar days after the Assessment Reference Date (ARD-refers to the last day of the observation period that the assessment covers for the resident). 1. […]

  • No harm, potential for more than minimal, patternF812May 20, 2025

    Based on observations, and interviews, the facility failed to prepare food in accordance with professional standards for food service safety in the facility's main kitchen. Specifically, the facility failed to: 1. Ensure that [NAME] #1 wore a hair restraint when preparing and cooking food, increasing the risk for food contamination. 2. Monitor the final internal temperature for cooked foods prior to serving the food to residents, increasing the residents' risks for acquiring foodborne illnesses. Findings include: 1. […]

  • No harm, potential for more than minimal, patternF880May 20, 2025

    Based on observations, record review, and interviews, the facility failed to adhere to infection control standards of practice to prevent contamination and the spread of infections for four Residents (#276, #113, #63 and #70) out of a total sample of 24 residents. Specifically, 1) For Resident #276, the facility failed to ensure that Personal Protective Equipment (PPE: items such as gowns and gloves worn to prevent the spread of infection) was worn in the Resident's room when the Resident was on Contact Precautions (measures that are intended to prevent transmission of infectious agents which are spread by direct or indirect contact with the resident or the resident's environment) for Clostridium Difficile (C-Diff: a spore forming toxin that can develop in the intestines after antibiotic… […]

  • No harm, potential for more than minimal, patternF726Mar 14, 2024

    Based on interview, record and document review, the facility failed to provide competent nursing staff to care for one Resident (#16), out of one applicable resident, out of a total sample of 24 residents, who required removal of a urinary stent (a thin flexible tube that holds the ureter open for the flow of urine) in the facility. Specifically, the facility had no evidence that its Licensed Nursing Staff had the competency and skills required to provide care and services for residents with urinary stents when Nurse (#6) was allowed to remove Resident #16's urinary stent without the guidance of any facility policies and procedures. […]

  • No harm, potential for more than minimal, patternF636Sep 23, 2022

    Based on record review and interview, the facility failed to ensure staff completed Minimum Data Set (MDS) comprehensive assessments for three Residents (#23, #262, and #162), out of a total of 29 sampled residents. Specifically, the facility failed to complete an annual assessment for one Resident (#23) and admission assessments for two Residents (#262 and #162) as required. Findings include: Review of the Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument (RAI) Version 3.0 Manual indicated both the Annual and the Admission MDS Assessments must be completed no later than 14 calendar days after the Assessment Reference Date (ARD- refers to the last day of the observation period that the assessment covers for the resident). 1. […]

Read 25 findings in full →The most serious and the most recent: 25 of 83 on record.

Every survey on record

FindingsAt actual harm or above

  • Jul 16, 2026Complaint1 finding
  • May 28, 2025Complaint1 finding
  • May 20, 2025Standard8 findings
  • Dec 11, 2024Complaint1 finding
  • Mar 14, 2024Standard7 findings
  • May 9, 2023Complaint1 finding
  • Sep 23, 2022Standard10 findings
  • Jan 7, 2020Standard10 findings
Show the 10 earlier surveys
  • Sep 28, 2018Standard9 findings
  • May 25, 2018Complaint1 finding
  • Jun 30, 2017Standard3 findings
  • Jun 29, 2016Standard9 findings · 2 harm
  • Mar 30, 2015Standard3 findings
  • Apr 2, 2014Standard1 finding · 1 harm
  • May 23, 2012—5 findings
  • Jun 20, 2011—1 finding
  • Apr 28, 2011—8 findings · 2 harm
  • Feb 18, 2011—4 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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