Deficiency Index

Charlwell House Health and Rehabilitation

Norwood, Massachusetts · CCN 225208

23 surveys since 2011, 12 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
151
Surveys
23
Harm or worse
12
Immediate jeopardy
6
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Immediate jeopardy6

Findings at the most serious level CMS records.

Beyond CMS’s monthly file19/23

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
124
Ownership
For profit - Limited Liability company
Chain
BEST CARE SERVICES
County
Norfolk
Medicare-certified since
1972

CMS ratings

Overall
1
Health inspection
2
Staffing
4
Quality measures
1

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 80 for-profit facilities of 100–127 beds in Massachusetts.

Last survey on record

May 30, 2025

528 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.363.64
Registered-nurse hours per resident day0.66—
Annual nurse turnover27.0%40.7%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L34.8%
Actual harmG11.6%H—I—
No harm, potential for more than minimalD2844.4%E2133.3%F812.7%
No harm, potential for minimalA—B—C23.2%
CMS’s current file: 63 of the 151 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6583×

    Ensure services provided by the nursing facility meet professional standards of quality.

  • F7613×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F5512×

    Give the resident's representative the ability to exercise the resident's rights.

  • F5802×

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  • F6552×

    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

In the surveyor’s words

From the most serious findings on record at Charlwell House Health and Rehabilitation, in the surveyor’s own words.

  • Immediate jeopardy, widespreadF835Sep 1, 2022

    Based on observation, interview, and record review, the Administration failed to 1. Initiate an appropriate response to an outbreak of COVID-19 when a staff member tested positive for COVID-19 on [DATE]; and 2. Implement the facility's infection prevention and control program, including testing of staff and residents, and cohorting and quarantine measures to protect vulnerable residents during a COVID-19 outbreak. The facility's COVID-19 outbreak began on [DATE]. As of [DATE], the facility identified 5 staff members and 18 residents had tested positive for COVID-19. Five of the positive residents were sent to the hospital and one unvaccinated resident died at the facility after being exposed to their COVID-19 positive roommate. […]

  • Immediate jeopardy, widespreadF880Sep 1, 2022

    Based on observations, interviews, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of communicable diseases and infections, including COVID-19. Specifically, the facility failed to 1. Identify and respond to an outbreak of COVID-19 on [DATE]; 2. Ensure staff implemented infection prevention and control practices including: a. Cohorting residents during an outbreak, including those who were not up to date with the COVID-19 vaccine, and b. […]

  • Immediate jeopardy, widespreadF886Sep 1, 2022

    Based on observations, interviews, and record review, the facility failed to conduct COVID-19 testing in accordance to 1. Initiating outbreak testing when a staff member tested positive on [DATE]; 2. Initiating testing for Resident #67 who was exposed to COVID-19 and presented with symptoms; 3. Determining if contact tracing or group level testing should be conducted, including following guidelines from the local health authority; 4. Following community transmission levels for routine testing of staff; and 5. Following infection control practices while testing staff. The facility's COVID-19 outbreak began on [DATE]. As of [DATE], the facility identified 5 staff members and 18 residents had tested positive for COVID-19. […]

  • Immediate jeopardy, patternF689Jul 6, 2021

    Based on observation, record review, and interviews, the facility failed to: 1) provide adequate supervision for 10 Residents (#3, #6, #2, #41, #28, #18, #29, #48, #54 and #5) who have been assessed as being at risk for elopement. Specifically the facility failed: -To provide adequate supervision for residents who have been assessed as being at risk for elopement as its electronic system for monitoring residents with wandering behavior to prevent their elopement from a secure unit was not working, and the Facility had not initiated repairs or alternative methods of monitoring for elopement at the time of survey to ensure the resident's safety. […]

  • Immediate jeopardy, isolatedF658Apr 22, 2021

    Based on records reviewed and interviews for two of three sampled residents (Resident #3 and Resident #2), the Facility failed to ensure nursing staff provided care and services that met professional standards of practice. -On [DATE], Resident #3, who experienced an acute change in condition, which included nausea, vomiting, decreased oxygen saturation levels with the need to increase his/her oxygen liter flow from 2 liters to 4 liters, and had increased lethargy, that despite being instructed by the Physician to have Resident #3 transported emergently to the Hospital Emergency Department (ED) for evaluation, Nurse #2 called for a non-medical chair van service to transport Resident #3 to the ED, and while being transported, Resident #3 vomited, became unresponsive, and died in the chair… […]

Read 32 findings in full →The most serious and the most recent: 32 of 151 on record.

Every survey on record

FindingsAt actual harm or above

  • May 30, 2025Standard13 findings
  • Aug 13, 2024Complaint1 finding
  • Apr 16, 2024Standard8 findings
  • Sep 1, 2022Standard43 findings · 4 harm
  • Jan 27, 2022Infection control1 finding
  • Oct 19, 2021Infection control1 finding
  • Jul 12, 2021Complaint1 finding
  • Jul 6, 2021Standard43 findings · 4 harm
Show the 15 earlier surveys
  • Jun 2, 2021Infection control1 finding
  • May 12, 2021Infection control1 finding
  • Apr 22, 2021Complaint4 findings · 2 harm
  • Jan 14, 2021Infection control3 findings
  • Dec 30, 2020Infection control1 finding
  • Jun 24, 2020Infection control1 finding
  • Feb 24, 2020Complaint1 finding · 1 harm
  • Aug 15, 2019Standard4 findings
  • Sep 21, 2018Standard3 findings
  • Oct 2, 2017Complaint1 finding
  • Apr 21, 2017Standard7 findings
  • Feb 7, 2017Complaint2 findings
  • Mar 21, 2016Standard3 findings
  • Jan 26, 2015Standard2 findings
  • Aug 31, 2011—6 findings · 1 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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