Deficiency Index

Bickford Health Care Center

Windsor Locks, Connecticut · CCN 075358

31 surveys since 2011, 12 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
213
Surveys
31
Harm or worse
12
Immediate jeopardy
2
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file20/31

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
48
Ownership
Non profit - Other
Chain
Independent
County
Capitol
Medicare-certified since
1991

CMS ratings

Overall
1
Health inspection
1
Staffing
1
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 36 facilities with fewer than 66 beds in Connecticut.

Last survey on record

Mar 25, 2026

229 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Enforcement

Fines
$122,338 across 3 penalties
Payment denials
1
Special focus
SFF Candidate
Abuse icon
Flagged by CMS on Care Compare

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ22.0%K—L—
Actual harmG33.0%H—I—
No harm, potential for more than minimalD4646.0%E3333.0%F99.0%
No harm, potential for minimalA—B66.0%C11.0%
CMS’s current file: 100 of the 213 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6846×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F8426×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  • F6895×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F6584×

    Ensure services provided by the nursing facility meet professional standards of quality.

  • F5803×

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

In the surveyor’s words

From the most serious findings on record at Bickford Health Care Center, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF600Feb 13, 2026

    Based on observation, record review, and staff interviews, the facility failed to ensure the resident was free from neglect when the facility failed to notify the local police department within 15-minutes when a resident was identified missing from the facility in accordance with facility policy, and failed to notify emergency services timely when a resident was found unresponsive outside the building in below freezing temperatures. The failures resulted in a finding of Immediate Jeopardy. […]

  • Immediate jeopardy, isolatedF689Feb 13, 2026

    Based on clinical record reviews, facility documentation, facility policies and interviews for one (1) of three (3) sampled residents (Resident #1), the facility failed to adequately supervise a resident with a diagnosis of dementia and was identified wander risk who ambulated independently. Resident #1 was able to exit the facility without staff knowledge in subfreezing temperatures. The failure resulted in a finding of Immediate Jeopardy. The findings include:Resident #1's diagnoses included dementia.Record review identified Resident #1's code status was Do Not Resuscitate (DNR).The quarterly Minimum Data Set assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of ten (10) indicating moderate cognitive impairment, had no behaviors,… […]

  • Actual harm, isolatedF686Jan 13, 2026

    Based on observation, clinical record review, facility policy review and interviews, the facility failed to ensure residents at high risk for pressure ulcer development were promptly assessed and provided timely preventative interventions. Specifically, for one sampled resident (Resident #7), the facility failed to implement turning and repositioning, and other preventive measures despite known risk factors and an existing pressure injury and failed to develop and implement a care plan to prevent pressure ulcers. These failures resulted in the development of a new pressure injury to the coccyx that progressed to an unstageable wound and ultimately to a Stage 4 pressure ulcer, causing actual harm. […]

  • Actual harm, isolatedF686Mar 14, 2025

    Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for pressure ulcers, the facility failed to report a deterioration in wound status to the physician, ensure wound care was completed in accordance with physicians orders, and ensure an air mattress was provided timely which resulted in a deterioration of a pressure ulcer. The findings include: Please cross reference F 580 and F 658. Resident #1's diagnoses included Parkinson's disease (a movement disorder of the nervous system that worsens over time), dementia with behavioral disturbances, type 2 diabetes mellitus and muscle weakness. […]

  • Actual harm, isolatedF689Dec 11, 2024

    Based on clinical record review, facility documentation and interviews for one (1) of three (3) residents (Resident #2) reviewed for accidents, the facility failed to complete monthly maintenance checks to ensure resident's bedframes were free from sharp/jagged edges in accordance with manufacturer's recommendations resulting in a laceration to the leg requiring (8) eight sutures. The findings included: Resident #2 had diagnoses which included Parkinsonism, major depressive disorder, epilepsy and epileptic syndromes. […]

Read 30 findings in full →The most serious and the most recent: 30 of 213 on record.

Every survey on record

FindingsAt actual harm or above

  • Mar 25, 2026Complaint2 findings
  • Mar 9, 2026Complaint1 finding
  • Mar 3, 2026Complaint6 findings
  • Feb 13, 2026Complaint11 findings · 2 harm
  • Jan 13, 2026Standard26 findings · 1 harm
  • Nov 4, 2025Complaint1 finding
  • Mar 14, 2025Complaint3 findings · 1 harm
  • Dec 11, 2024Complaint1 finding · 1 harm
Show the 23 earlier surveys
  • Aug 21, 2024Complaint2 findings
  • Apr 29, 2024Standard20 findings
  • May 22, 2023Complaint2 findings
  • Sep 14, 2022Complaint1 finding · 1 harm
  • Mar 16, 2022Complaint5 findings
  • Dec 28, 2021Standard27 findings
  • Dec 14, 2021Infection control2 findings
  • Aug 3, 2020Complaint1 finding
  • Jul 8, 2020Infection control2 findings
  • Jun 12, 2020Infection control1 finding
  • May 30, 2020Infection control1 finding
  • May 19, 2020Infection control1 finding
  • Nov 26, 2019Standard7 findings
  • Dec 20, 2018Standard and complaint13 findings
  • Feb 16, 2018Standard and complaint14 findings
  • May 4, 2017Standard and complaint5 findings · 1 harm
  • Jul 28, 2016Standard10 findings
  • Aug 27, 2015Standard10 findings · 1 harm
  • Jul 17, 2014Standard and complaint5 findings
  • Aug 23, 2013—9 findings · 1 harm
  • Nov 14, 2012Standard15 findings · 3 harm
  • Sep 1, 2011—5 findings
  • May 10, 2011—4 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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