Arbors at Delaware

In the surveyor’s words

From the most serious findings on record at Arbors at Delaware, in the surveyor’s own words.

• Actual harm, isolatedF600Nov 6, 2025

  Based on record review, review of a Self-Reported Incident (SRI), review of facility video, staff and resident interview, and facility policy review, the facility failed to ensure Resident #10 was free from abuse from Resident #20. This resulted in Actual Harm on 10/18/25 at 2:34 P.M. when Resident #20 walked up to Resident #10 in the hallway. Resident #20 pushed Resident #10, resulting in Resident #10 suffering nondisplaced fractures of the left superior and inferior pubic rami. This affected one, (Resident #10) of three residents reviewed for abuse. The facility census was 90. Findings Include: Review of the medical record for Resident #10 revealed an admission date of 08/27/25. […]

• No harm, potential for more than minimal, widespreadF812Feb 2, 2026

  Based on observation, staff interviews and policy review, the facility failed to ensure safe and sanitary storage of food items. The facility also failed to ensure proper hand hygiene during food service. This had the potential to affect all facility residents except two residents (#24 and #80) who the facility identified to be NPO (had no oral intake). The facility census was 90. Findings include:1. Observations and interviews on 01/20/26 from 9:15 A.M. to 9:25 A.M. with Kitchen Manager #205, District Manager #206, and Regional Dietician #207 revealed two loose bags of cauliflower, a loose bag of mixed vegetables, two loose bags of bread sticks, one loose bag of fries, one loose package of cinnamon rolls and one loose package of breakfast pastries were left undated. […]

• No harm, potential for more than minimal, widespreadF804Dec 7, 2023

  Based on observation, resident interview, staff interview and review of facility policy, the facility failed to ensure foods were maintained at preferred temperatures during serving. This had the potential to affect all 79 residents of the facility. The facility census was 79. Findings include: Interview on 12/04/23 at 10:18 A.M. with Resident #25 revealed the facility food was cold when served and breakfast was exceptionally bad. Interview on 12/04/23 at 2:23 P.M. with Resident #37 revealed the facility food was cold when served. Observation on 12/07/23 at 8:06 A.M. […]

• No harm, potential for more than minimal, widespreadF812Dec 7, 2023

  Based on observation and staff interview, the facility failed to maintain the activity room refrigerator and freezer in a clean and sanitary manner. This had the potential to affect all 79 residents of the facility. The facility census was 79. Findings include: Observation on 12/05/23 at 12:27 P.M. of the activity room refrigerator and freezer combination unit revealed the refrigerator compartment was dirty, with food debris and a black and brown substance in the corners. Beverages, assorted syrups, and sprinkles were stored in the refrigerator. The freezer compartment had an abundance of ice growing on the top and sides. Ice cream was stored in the freezer. Interview on 12/05/23 at 12:27 P.M. […]

• No harm, potential for more than minimal, widespreadF921Oct 31, 2023

  Based on observation and staff interview, the facility failed to ensure the 300-hall central bath, 400-hall central bath, common areas, and resident rooms were maintained in a clean and safe manner. This affected Resident #60 and had the potential to affect all 84 residents. The facility census was 84. Findings include: 1. Observation on 10/26/23 at 10:30 A.M. in Resident #60's room revealed a large two-foot hole in the wall at the head of the Resident #60's bed with insulation showing through in the center. Additionally, the positioning bar on the right-hand side of Resident #60's bed was not secure at both ends and would move/swing away from the bed when pressure was applied by Resident #60. Interview on 10/26/23 at 2:50 P.M. […]