Deficiency Index

F411

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

The harm level

How severely F411 is cited

0.0% of citations found actual harm or worse (level G and above).

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD—E1100.0%F—
No harm, potential for minimalA—B—C—
Every recorded F411 citation, by the harm level and scope the surveyor assigned.

In the surveyor’s words

What an F411 citation says

One finding from each severity level, most serious first.

Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.

G · Actual harm, isolatedOctober 26, 2017

Based on interview and record review, the facility failed to ensure appropriate and timely dental services for 2 residents (Resident #2 and #8), of 2 reviewed for dental services out of a total sample of 24 residents, resulting in pain and the potential for infection. Resident #8 Findings include: According to the facility Admission Record, dated 10/25/17 at 12:05 PM, Resident #8 was a [AGE] year old male, admitted to the facility 4/5/17, with [DIAGNOSES REDACTED]. During an interview with Resident #8 on 10/26/17 at 2:06 PM, he stated that he had an upper and lower tooth on the left side of his mouth that needed attention. He reported that he had pain while eating and when not eating. Resident #8 stated it felt like he was biting metal. …

Optalis Health and Rehabilitation of Grand Rapids · Michigan

D · No harm, potential for more than minimal, isolatedNovember 17, 2017

Based on the review of clinical records and interviews with staff, it was determined that the facility failed to assist residents in obtaining routine dental care for three out of 30 residents reviewed (Residents R178, R179 and R185). Findings include: Review of clinical record for Resident R178 who was admitted to the facility on [DATE], revealed no documentation that Resident R178 received annual routine dental care. No evidence that Resident R178 received annual routine dental care could be produced by the facility, and this was confirmed by Employee E2, Director of Nursing, on November 17, 2017 at 12:19 p.m. Review of the clinical record for Resident R179 revealed that resident was admitted to the facility on [DATE]. …

Caring Heart Rehabilitation and Nursing Center · Pennsylvania

B · No harm, potential for minimal, patternJuly 26, 2017

Based on observation, interview, and record review conducted during the Standard survey completed on 7/26/17, the nursing facility did not provide or obtain from an outside resource, routine dental services to meet the needs of each resident. One (Resident #10) of three residents reviewed for dental services was not provided annual dental examinations. The finding are: 1. Resident #10 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of the Minimum Data Set (MDS- a resident assessment tool) dated 4/25/17 revealed the resident has moderate cognitive impairment, understands, and is understood. Review of oral/dental status section revealed there were no concerns. Review of an Order Summary Report of active orders as of 7/1/17 revealed a physician's orders [REDACTED]. …

Elderwood at Grand Island · New York

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction