Based on interview and record review, the facility failed to act upon the grievances voiced by the resident council regarding the availability of pain medications. On 8/16/11, 3 of 4 residents present at the group meeting stated that the facility had run out of their pain medications which caused them to miss doses. This failure resulted in the residents to experience emotional distress and had the potential for feelings of dehumanization and humiliation due to the lack of response by facility staff. …
F244
Resident Rights Deficiencies
Listen to the resident groups and act on their complaints and suggestions that affect resident care and life.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
The harm level
How severely F244 is cited
0.0% of citations found actual harm or worse (level G and above).
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D1100.0% | E— | F— |
| No harm, potential for minimal | A— | B— | C— |
In the surveyor’s words
What an F244 citation says
One finding from each severity level, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on record review and interview, the facility failed to ensure that the Resident Council's concerns regarding dietary and housekeeping issues were being addressed and resolved in a timely manner. This deficient practice could likely affect the residents in the facility, as resident council meetings are open to any resident wishing to attend. The findings are: A. Record review of the Resident Council Meeting Minutes dated May of 2017 through November 2017, revealed the following concerns: 1. Housekeeping cleaning too close to meal times, in regards to the chemical odors, 2. Meals continue to be served late, 3. The attitude of the kitchen staff, 4. Meal orders are wrong, 5. Cheese is cold or not melted on the grilled cheese sandwiches, 6. …
Based on record review and and interview the facility failed to address and respond to resident concerns. This had the potential to affect all 67 residents residing within the facility. Findings include: Review of the Resident Council Concerns dated 08/29/17 revealed concerns related to availability of State tested nursing assistants, book club participation, assistance with meals, bingo, meal delivery and food orders, call light response, courtesy, respect, harassment, the dog shelter project, concerns and grievances. Review of the facility Resident Council Minutes dated 08/29/17 revealed no resident concerns were identified during the meeting. …
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction